Operations Administrator in Billingshurst

Your mission

Join our growing Operations Team to facilitate job scheduling, field engineer support, data management, and help us operate efficiently to achieve our annual business goals.

Job Description

Key Accountabilities

The responsibilities of this role may evolve to meet the needs of Allsaved Ltd and its clients, with key accountabilities including:

• Client & Colleague Support

  • Act as the first point of contact for key clients and colleagues, managing enquiries relating to jobs, and invoices.
  • Provide day‑to‑day support to engineers and risk assessors as required to enable prompt and effective execution of their work.
  • Assist colleagues and managers to promote efficient operations and client satisfaction.
  • Build and maintain effective relationships with clients, colleagues, and external partners through communication, collaboration, and training.

• Operational Duties

  • Scheduling of jobs according to due dates, engineer skills and locations.
  • Advising customers of booking dates and confirming visits.
  • Ensuring visits are as profitable as possible.
  • Liaising with contractors and suppliers, providing work and purchase orders.
  • Occasional ordering and processing of stock.
  • Creating quotations.
  • Data cleansing and optimal maintenance of internal records.
  • Checking and issuing of jobcards to customers.
  • Generate invoices for completed work.

• Standards & Compliance

  • Represent Allsaved’s brand through high personal and professional standards.
  • Plan work and return jobcards within agreed timeframes and to required quality standards.
  • Stay informed of organisational policies and codes of conduct.
  • Ensure adherence to Quality, Environmental Health and Safety standards, including PPE, accident reporting, and internal safety protocols.
  • Promote equality and diversity, showing respect to all clients and colleagues.

Person Specification

Knowledge & Expertise

• In-depth knowledge of organisational systems, procedures, and policies in a relevant area (essential).
• Proficiency in IT and management systems, including handheld devices, for accurate data entry (essential).
• Awareness of the Fire Safety Industry’s standards and responsibilities (desirable).

Qualifications

• GCSE or equivalent in Maths and English (desirable).
• Full UK driving licence (desirable).

Experience

• Background in a related field, with experience working with external partners in a client‑focused environment.

Skills

• Ability to organise and prioritise tasks efficiently.
• Strong organisational and planning skills.
• Work effectively both alone and as part of a team, assisting colleagues and management.
• Strong communication and interpersonal skills for effective interaction with clients and team members.
• Proficient in Microsoft Office, Google Drive and other relevant software for data and word processing.
• High‑level literacy and numeracy, with clear presentation of information in verbal, written, or electronic formats.

Salary/ Benefits

Annual performance bonus scheme, pension, overtime availability. Other benefits available.

Our Main head Office is in Billingshurst, Sussex, where you would be required to attend your induction however, we have many other offices across the country and working location is open to discussion.