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For Companies At a Glance
- Tasks: Lead and motivate your team to create an exceptional shopping experience for customers.
- Company: AllSaints is a global fashion brand focused on making customers feel cool and confident.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and a supportive team environment.
- Why this job: Join a diverse team and be part of a brand that values creativity and community impact.
- Qualifications: Strong leadership skills, a passion for fashion, and the ability to inspire others.
- Other info: Located in Lakeside, Essex, with a friendly team and a dynamic work atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
At AllSaints we are in the business of feelings - making our customers feel cool and confident. We are a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
WHAT WE STAND FOR
- The Customer is the Boss: We work as one proud team to get the best for our customers.
- One Team: We are joined up and encourage others to share their ideas.
- We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind.
- We Are Responsible: We are self aware, understand the impact we have on others and are positive about the future.
THE ROLE
As a store manager, you are responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. The store leadership roles are not just about what happens within the store's walls; it’s also about the community around you. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. You will support the brand leader and store team in delivering amazing in-store and online service. Your role will also oversee and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately. Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
- You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experience.
- Support the brand leader in the development of your team. You will recognise and highlight achievements as well as identify areas of improvement.
- You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.
- With the help of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platforms.
- Awareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner.
ABOUT THE LOCATION
Our standalone store in Lakeside, Essex has been open since 2008 and usually trades from 09:00am - 21:00pm (subject to seasonal change). Our team is a friendly and upbeat bunch who love working within fashion. There is so much variety to each day, working with a large demographic of loyal customers!
WHAT SKILLS DO I NEED?
- First and foremost you are an amazing leader. You strive to get the best from your team, identifying strengths and you inspire our teams to dazzle our customers.
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
- You have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when needed.
- Tenacity and belief to succeed - you aim high, aiming for challenging targets and deadlines and supporting your team to work towards them.
- You have the winning mentality that your team aspire to.
- Strong business acumen - you know your business inside and out. An active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it’s your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable - you live by our brand values.
- A protector of the brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer’s health and safety.
- You are dedicated and committed to the success of the brand.
- Positive and inspiring: you’re a natural coach and want to help our teams do their best and feel appreciated.
Store Manager - Lakeside employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Lakeside
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and culture. Understanding what makes the brand unique will help you connect with the team and customers, showcasing your passion for the brand during any interactions.
✨Tip Number 2
Network with current or former employees of AllSaints. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Since the role heavily focuses on team management, having specific examples ready will demonstrate your capability to inspire and lead effectively.
✨Tip Number 4
Showcase your knowledge of current fashion trends and customer preferences. Being able to speak confidently about what’s popular and how it relates to AllSaints’ offerings will highlight your suitability for the Store Manager position.
We think you need these skills to ace Store Manager - Lakeside
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand AllSaints' brand values and culture. Familiarise yourself with their products and customer experience philosophy. This will help you tailor your application to reflect how you align with their mission.
Highlight Leadership Experience: In your CV and cover letter, emphasise your leadership skills and experiences. Provide specific examples of how you've motivated teams, managed performance, and delivered exceptional customer service in previous roles.
Showcase Your Passion for Fashion: Make sure to convey your enthusiasm for fashion in your application. Discuss your personal style, any relevant experience in retail or fashion, and how you can be an ambassador for the AllSaints brand.
Tailor Your Application: Customise your CV and cover letter for the Store Manager position. Use keywords from the job description, such as 'customer experience', 'team leadership', and 'sales targets', to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at ALLSAINTS
✨Show Your Passion for Fashion
As a Store Manager at AllSaints, your love for fashion should shine through. Be prepared to discuss your favourite styles and how you can inspire your team and customers with your fashion sense.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams and motivating others. Share specific examples of how you've successfully managed a team, resolved conflicts, or recognised achievements to create a positive work environment.
✨Know the Brand Inside Out
Familiarise yourself with AllSaints' products, values, and community involvement. Show that you understand what makes the brand unique and how you can contribute to its success in the Lakeside store.
✨Prepare for Customer Service Scenarios
Be ready to discuss how you would handle various customer service situations, both in-store and online. Think about how you can ensure an exceptional customer experience and support your team in doing the same.
