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For Companies At a Glance
- Tasks: Lead and motivate your team to create an exceptional shopping experience for customers.
- Company: AllSaints is a global fashion brand focused on making customers feel cool and confident.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and a supportive team environment.
- Why this job: Join a diverse team and make a real impact in the community while working with fashion.
- Qualifications: Strong leadership skills, a passion for fashion, and the ability to inspire others are essential.
- Other info: Located in Glasgow's city centre, just a short walk from Glasgow Central Station.
The predicted salary is between 30000 - 42000 £ per year.
At AllSaints we are in the business of feelings - making our customers feel cool and confident. We are a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
WHAT WE STAND FOR
- The Customer is the Boss: We work as one proud team to get the best for our customers.
- One Team: We are joined up and encourage others to share their ideas.
- We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind.
- We Are Responsible: We are self-aware, understand the impact we have on others and are positive about the future.
THE ROLE
As a store manager, you are responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. For us, the store leadership roles are not just about what happens within the store's walls - although we want to deliver a wow, showroom experience to our customers every single day - it is also about the community around you.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a store manager, you will support the brand leader and store team in delivering amazing in-store and online service. Your role will also oversee and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately. Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experience. Support the brand leader in the development of your team. You will recognise and highlight achievements as well as identify areas of improvement. You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.
With the help of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace. You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system. Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platforms. Awareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner.
ABOUT THE LOCATION
Our store in Glasgow Princes Square is located in the heart of the city centre. Trading from 10:00 in the morning until 18:00 in the evening (subject to seasonal change). Conveniently situated just a short 10-minute walk from Glasgow Central Station.
WHAT SKILLS DO I NEED?
First and foremost you are an amazing leader. You strive to get the best from your team, identifying strengths and you inspire our teams to dazzle our customers. You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit. You have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when needed. Tenacity and belief to succeed - you aim high, aiming for challenging targets and deadlines and supporting your team to work towards them. You have the winning mentality that your team aspire to. Strong business acumen - you know your business inside and out. An active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it is your passion and it shows! Natural affinity in learning new systems and processes in a digital environment. Honest, trustworthy and dependable - you live by our brand values. A protector of the brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer’s health and safety. You are dedicated and committed to the success of the brand. Positive and inspiring: you are a natural coach and want to help our teams do their best and feel appreciated.
Store Manager - Glasgow Princes sq employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Glasgow Princes sq
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and culture. Understanding their commitment to customer experience and community engagement will help you align your leadership style with their expectations during the interview.
✨Tip Number 2
Showcase your passion for fashion and retail by discussing recent trends or collections that resonate with you. This demonstrates your enthusiasm for the brand and your ability to connect with customers on a personal level.
✨Tip Number 3
Prepare examples of how you've successfully led teams in the past, particularly in achieving sales targets and enhancing customer experiences. Highlighting your leadership skills will be crucial in demonstrating your fit for the Store Manager role.
✨Tip Number 4
Research the Glasgow Princes Square location and its customer demographics. Being knowledgeable about the local market will show your commitment to driving sales and creating a tailored shopping experience for the community.
We think you need these skills to ace Store Manager - Glasgow Princes sq
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and leadership. Emphasise your ability to motivate teams and deliver exceptional customer service, as these are key aspects of the Store Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fashion and how it aligns with AllSaints' brand values. Share specific examples of how you've successfully led teams and improved customer experiences in previous roles.
Showcase Your Leadership Skills: Provide concrete examples of your leadership style and how you've inspired your team to achieve sales targets. Mention any training or development initiatives you've implemented to upskill team members.
Demonstrate Your Business Acumen: Highlight your understanding of retail metrics and reporting technologies. Discuss how you've used data to drive sales and improve customer satisfaction, showcasing your strong business acumen.
How to prepare for a job interview at ALLSAINTS
✨Show Your Passion for Fashion
As a Store Manager, it's crucial to demonstrate your love for fashion during the interview. Share personal experiences or stories that highlight your enthusiasm for style and how it influences your leadership approach.
✨Emphasise Team Leadership Skills
Discuss your experience in leading teams effectively. Provide examples of how you've motivated team members, recognised achievements, and addressed areas for improvement. This will show your capability to inspire and manage a diverse team.
✨Understand the Brand Values
Familiarise yourself with AllSaints' brand values and culture. Be prepared to discuss how you align with these values and how you can contribute to creating a positive environment for both customers and staff.
✨Prepare for Customer-Centric Scenarios
Think of scenarios where you had to handle customer queries or complaints. Be ready to explain how you would ensure an exceptional customer experience, both in-store and online, as this is a key aspect of the role.
