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- Tasks: Lead a vibrant team to create an unforgettable shopping experience for our customers.
- Company: Join AllSaints, a global fashion brand that values creativity and sustainability.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and employee perks.
- Why this job: Be part of a community-focused brand that empowers you to inspire others through fashion.
- Qualifications: Strong leadership skills and a passion for fashion are essential; retail experience is a plus.
- Other info: Located in Newcastle's iconic Eldon Square, a hub for fashion lovers.
The predicted salary is between 28800 - 43200 £ per year.
AllSaints Newcastle Upon Tyne, England, United Kingdom
1 week ago Be among the first 25 applicants
THE ALLSAINTS TEAM
At AllSaints we are in the business of feelings – making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we\’d love to talk to you.
We\’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
As a store manager, you’re responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. For us, the store leadership roles are not just about what happens within the store’s walls – although we want to deliver a wow, showroom experience to our customers every single day – it’s also about the community around you.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a store manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also oversee and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately.
Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
- You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experience
- Support the brand leader in the development of your team. You will recognise and highlight achievements as well as identify areas of improvement
- You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.
- With the help of our reporting technologies, you walk our shop floors on a daily basis \’through the eyes of our customers\’, maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
- Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers – showcasing achievements and the pride in your team through our Google platforms
- Awareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner
WHAT SKILLS DO I NEED?
- First and foremost you are an amazing leader. You strive to get the best from your team, identifying strengths and you inspire our teams to dazzle our customers.
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
- You have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when needed
- Tenacity and belief to succeed – you aim high, aiming for challenging targets and deadlines and supporting your team to work towards them. You have the winning mentality that your team aspire to
- Strong business acumen – you know your business inside and out. An active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations – it\’s your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment
- Honest, trustworthy and dependable – you live by our brand values
- A protector of the brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer\’s health and safety. You are dedicated and committed to the success of the brand
- Positive and inspiring: you’re a natural coach and want to help our teams do their best and feel appreciated
ABOUT THE LOCATION
Our Eldon Square standalone store in Newcastle has been open since 2010 and usually trades from 9:00am – 18:00pm (subject to seasonal change). Eldon Square is Newcastle\’s oldest and most famous premium shopping centre, making the location popular with locals and tourists alike. Our team is a bubbly bunch who have one thing in common, they love fashion and all things AllSaints. Store Location. Approximately a 10 minute journey from Newcastle station.
What We Stand For
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Apparel & Fashion
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Store Manager - Eldon Square, Newcastle employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Eldon Square, Newcastle
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and culture. Understanding what makes the brand unique will help you connect with the team and demonstrate your passion for the company during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated your team to achieve sales targets or improve customer service.
✨Tip Number 3
Research the local community around Eldon Square. Being knowledgeable about the area and its customers can help you present ideas on how to engage with the community and drive foot traffic to the store.
✨Tip Number 4
Prepare to discuss your experience with retail technologies and reporting tools. Being able to demonstrate your proficiency in using these systems will show that you're ready to leverage data for business success.
We think you need these skills to ace Store Manager - Eldon Square, Newcastle
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand AllSaints' brand values and culture. Familiarise yourself with their products and customer experience philosophy, as this will help you tailor your application to reflect your alignment with their mission.
Highlight Leadership Experience: In your CV and cover letter, emphasise your leadership skills and experiences. Provide specific examples of how you've motivated teams, managed performance, and delivered exceptional customer service in previous roles.
Showcase Fashion Passion: Make sure to convey your passion for fashion in your application. Mention any relevant experience in the retail or fashion industry, and discuss how you can be an ambassador for AllSaints, showcasing your understanding of current trends and customer preferences.
Tailor Your Application: Customise your CV and cover letter for the Store Manager position. Use keywords from the job description, such as 'community engagement', 'customer journey', and 'financial targets', to demonstrate that you have the skills and mindset they are looking for.
How to prepare for a job interview at ALLSAINTS
✨Show Your Passion for Fashion
As a Store Manager at AllSaints, your love for fashion should shine through. Be prepared to discuss your favourite trends and how you can inspire your team and customers with your style knowledge.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams effectively. Share examples of how you've motivated staff, recognised achievements, and handled challenges to create a positive work environment.
✨Know the Brand Inside Out
Familiarise yourself with AllSaints' products, values, and community engagement strategies. Show that you understand what makes the brand unique and how you can contribute to its success.
✨Prepare for Customer Scenarios
Think about potential customer service situations you might face as a Store Manager. Be ready to discuss how you would handle inquiries, complaints, and ensure an exceptional shopping experience.
