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For Companies At a Glance
- Tasks: Lead and motivate your team to create exceptional customer experiences in-store and online.
- Company: AllSaints is a global fashion brand focused on making customers feel cool and confident.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and a supportive team environment.
- Why this job: Join a passionate team in a trendy location, contributing to a brand with a strong community focus.
- Qualifications: Exceptional leadership skills, a passion for fashion, and strong relationship management abilities are essential.
- Other info: We encourage diverse applicants and support adjustments during the application process.
The predicted salary is between 28800 - 43200 £ per year.
At AllSaints, we are in the business of feelings - making our customers feel cool and confident. We are a global brand made up of a very diverse mix of talented people in a wide variety of roles. Our products are designed in-house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on an exciting plan, and we are seeking new team members who want to contribute to this.
WHAT WE STAND FOR
- The Customer is the Boss: We work as one proud team to get the best for our customers.
- One Team: We are joined up and encourage others to share their ideas.
- We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind.
- We Are Responsible: We are self-aware, understand our impact on others, and are positive about the future.
THE ROLE
As a store manager, you are responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. Your store is the center of a community of AllSaints fans and customers in your area, who might shop with us in-store, online, or via partnerships. You will support the brand leader and store team in delivering excellent in-store and online service, oversee and support stylist team members responding to customer inquiries via our online system, and ensure the store and team are well-presented and motivated.
KEY RESPONSIBILITIES
- Equip and motivate your team with product knowledge, brand strategies, and updates to deliver inspiring customer experiences.
- Support in developing your team, recognizing achievements, and identifying areas for improvement.
- Plan and execute monthly floor sets, promote new collections, and drive sales.
- Use reporting technologies to assess daily store performance, maximize trade opportunities, and react swiftly to risks.
- Lead and support stylist team members with customer queries across multiple channels.
- Ensure the store and team present a professional and impressive appearance, showcasing achievements through platforms like Google.
- Handle employee-related matters in collaboration with your brand leader, resolving issues promptly.
ABOUT THE LOCATION
Our Eldon Square standalone store in Newcastle, open since 2010, trades from 9:00 am to 6:00 pm (seasonally adjusted). Located in Newcastle's historic and popular premium shopping center, it attracts locals and tourists alike. The team is passionate about fashion and AllSaints. The store is about a 10-minute walk from Newcastle station.
WHAT SKILLS DO I NEED?
- Exceptional leadership skills, inspiring your team to excel and dazzle our customers.
- A passion for fashion and being an ambassador for AllSaints.
- Strong relationship management skills, creating inviting environments for both team and customers, with the ability to influence partners.
- Tenacity and a positive mindset to meet challenging targets and deadlines.
- Strong business acumen, savvy with reporting technologies, and capable of using insights to meet customer expectations.
- Ability to learn new systems and processes quickly.
- Honest, trustworthy, and aligned with our brand values.
- A caring protector of the brand, committed to customer satisfaction, profit margins, product quality, and team well-being.
- Positive, inspiring, and a natural coach eager to help teams perform their best and feel appreciated.
Store Manager - Eldon Square, Newcastle employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Eldon Square, Newcastle
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and culture. Understanding what makes the brand unique will help you connect with the team and demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Be ready to discuss specific situations where you inspired others to achieve goals, as this is crucial for a Store Manager role.
✨Tip Number 3
Research the local community around Eldon Square. Being knowledgeable about the area and its customers can help you engage effectively with the community and tailor the store's approach to meet their needs.
✨Tip Number 4
Prepare to discuss your experience with reporting technologies and how you've used data to drive sales and improve customer experiences. This will show that you're not only passionate about fashion but also savvy in business operations.
We think you need these skills to ace Store Manager - Eldon Square, Newcastle
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with AllSaints' values and mission. Highlight your passion for fashion and how you can embody the brand's ethos in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in retail management, leadership, and customer service. Use specific examples that demonstrate your ability to motivate a team and drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention how your skills align with the key responsibilities outlined in the job description.
Showcase Leadership Experience: In your application, emphasise any previous leadership roles you've held. Provide examples of how you've inspired teams, managed challenges, and contributed to a positive store environment.
How to prepare for a job interview at ALLSAINTS
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and how it aligns with AllSaints' brand values. Share personal experiences or stories that highlight your love for the industry and how you can inspire others.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you motivated your team, resolved conflicts, or achieved targets, showcasing your ability to inspire and manage effectively.
✨Understand the Brand and Community
Research AllSaints and its community presence. Be ready to discuss how you would engage with local customers and enhance their shopping experience, both in-store and online, showing that you understand the brand's ethos.
✨Be Ready with Data Insights
Familiarise yourself with retail performance metrics and reporting technologies. Be prepared to discuss how you would use data to drive sales and improve customer satisfaction, demonstrating your strong business acumen.
