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- Tasks: Lead the team, manage store operations, and deliver exceptional customer service.
- Company: AllSaints is a global fashion brand focused on making customers feel cool and confident.
- Benefits: Enjoy a vibrant work environment in a busy shopping destination with opportunities for growth.
- Why this job: Join a diverse team, develop your skills, and inspire others while working with fashion.
- Qualifications: Must have at least one year of stylist experience and a passion for fashion.
- Other info: Work in a trendy location with high foot traffic and a youthful customer base.
The predicted salary is between 30000 - 42000 £ per year.
Senior Stylist (37.5 hours per week) – Westfield Stratford, London
Join to apply for the Senior Stylist (37.5 hours per week) – Westfield Stratford, London role at AllSaints
Senior Stylist (37.5 hours per week) – Westfield Stratford, London
3 days ago Be among the first 25 applicants
Join to apply for the Senior Stylist (37.5 hours per week) – Westfield Stratford, London role at AllSaints
THE ALLSAINTS TEAM
At AllSaints we are in the business of feelings – making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we\’d love to talk to you.
We\’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
Our senior stylists are the fundamental link between our products and customers, delivering exceptional customer service based on great product knowledge, selling skills and styling, but also through being a role model to the rest of the stylist team.
As a senior stylist you will have the opportunity to take ownership of running a floor or department, opening and closing the store, and assisting the management team in merchandising to create an engaging shopping experience. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.
Our senior stylists will have spent at least a year in a stylist role with us already, mastering all aspects of the stylist role across product, proposition and people and demonstrating fantastic customer centric service every day. You will be consistently demonstrating the brand values and ambition to progress at AllSaints. This role will challenge you to the next stage in your career and encourage your development through a wider scope of remit and opportunities.
WHAT WILL I BE DOING?
- You will be responsible for the opening/closing of the store, demonstrating confidence with cash handling, keyholding and security, deploying the team according to your store’s floor plan and delivering team briefs
- You will manage the delivery of our products, ensuring that our deliveries are efficiently processed by the team and newness hits our floors as quickly as possible for our customers
- You’ll make sure all daily tasks and requests are dealt with accurately and quickly, adhering at all times to company policies and procedures actively collaborating and sharing our values with the stylists
- You will implement best practice and ways of working within the store, mentoring new joiners to the team and demonstrating the AllSaints way of working
- You will support the brand leader and store manager with any management responsibilities, ensuring that the back of house operations are completed and standards maintained
- Learn and understand how shift rotas are organised and deployed, acting as a point of contact for any general queries from stylists if they need support
- Lead the placement of our bestsellers and key investment merchandising to entice and attract our customers
- Identify selling opportunities by actively approaching all customers with the intention of building rapport, influence styling and closing the sale
- You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
- You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
- You make use of all available training material to confidently display a thorough product knowledge so that you are able to sell the AllSaints brand to the customer and upskill the stylist team
- Ensure immaculate presentation of the store at all times in terms of cleanliness, organisation and merchandising of both the sales floor and back of house areas
- You will be confident in your ability to influence and coach team members in order for them to maximise their growth within the brand
- You will be able to create an environment where you inspire others and work as one team to deliver an exceptional brand experience consistent with our brand values
- You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis
- You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly
WHAT SKILLS DO I NEED?
- You will be seen as a role model, already delivering great and consistent performance at stylist level with the ambition to step up into line management in the medium team
- You live and breath the AllSaints values and behaviours and can confidently explain these expectations to other members of the team
- You are confident and capable in your role and have a great understanding of AllSaints’ processes and procedures
- Your team feed off your positive attitude and have a winning mentality to get the best results
- Action orientated and solution driven to achieve results. When challenges arise, you are proactive in problem solving and resolving any issues
- Tech savvy; you\’ll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
- Able to assert authority in a fair and consistent manner. The stylist team trust you to escalate any minor store or people issues
- Innovative and reactive to trade; you are able to quickly adapt the shop floor and focuses to meet targets and deliver exceptional customer service
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
ABOUT THE LOCATION
We\’re excited to open our new AllSaints store in Westfield Stratford City – one of the UK’s busiest shopping destinations. With over 1 million visitors each week and a vibrant, youthful customer base, the centre is a true hub for East London and beyond. Its diverse, style-savvy audience, strong international reach, and high footfall make it the perfect location to showcase our brand.
Whether it’s local professionals, global tourists, or event-goers from nearby London Stadium, Westfield Stratford City is where fashion meets lifestyle – and AllSaints is proud to be part of it.
What We Stand For
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
Seniority level
-
Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Design, Art/Creative, and Information Technology
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Industries
Apparel & Fashion
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Senior Stylist (37.5 hours per week) - Westfield Stratford, London employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Stylist (37.5 hours per week) - Westfield Stratford, London
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and culture. Understanding what makes the brand unique will help you connect with the team and demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Showcase your styling skills by preparing a few outfit ideas that reflect the AllSaints aesthetic. This will not only highlight your fashion sense but also your understanding of their product range and customer base.
✨Tip Number 3
Network with current or former AllSaints employees if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare to discuss your previous experience in retail and how it has equipped you for a senior role. Be ready to share specific examples of how you've successfully managed teams or improved customer experiences in the past.
We think you need these skills to ace Senior Stylist (37.5 hours per week) - Westfield Stratford, London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Stylist at AllSaints. Highlight your relevant experience in customer service, styling, and team leadership in your application.
Showcase Your Passion for Fashion: In your cover letter or personal statement, express your love for fashion and how it aligns with AllSaints' brand values. Share specific examples of how you've influenced others through your styling skills.
Demonstrate Leadership Skills: Since this role involves mentoring and leading a team, provide examples of your previous leadership experiences. Discuss how you've successfully managed a team or contributed to a positive team environment.
Tailor Your CV: Make sure your CV is tailored to the Senior Stylist position. Emphasise your experience in retail, customer service, and any relevant achievements that demonstrate your ability to meet the expectations outlined in the job description.
How to prepare for a job interview at ALLSAINTS
✨Show Your Passion for Fashion
Make sure to express your love for fashion during the interview. Talk about your favourite styles, trends, and how you keep up with the latest in the industry. This will demonstrate that you truly embody the AllSaints brand values.
✨Demonstrate Customer-Centric Service
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to meet customer needs, as this aligns perfectly with AllSaints' commitment to making customers feel cool and confident.
✨Be Ready to Discuss Team Leadership
As a Senior Stylist, you'll be expected to mentor and lead a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed or supported a team in the past. This will show your readiness for the role.
✨Know the Brand Inside Out
Familiarise yourself with AllSaints' products, values, and recent collections. Being knowledgeable about the brand will not only impress your interviewers but also help you answer questions more effectively and show that you're genuinely interested in the position.