At a Glance
- Tasks: Lead a team, deliver exceptional customer service, and create an engaging shopping experience.
- Company: AllSaints, a global fashion brand focused on style and sustainability.
- Benefits: Competitive salary, career growth opportunities, and a vibrant team culture.
- Other info: Work in a diverse environment with a focus on collaboration and innovation.
- Why this job: Join a dynamic team and inspire customers with your passion for fashion.
- Qualifications: Minimum one year as a stylist at AllSaints and a love for fashion.
The predicted salary is between 30000 - 42000 £ per year.
Senior Stylist (37.5 hours per week) - Bristol City Centre
At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we\'d love to talk to you.
We\'re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
Our senior stylists are the fundamental link between our products and customers, delivering exceptional customer service based on great product knowledge, selling skills and styling, but also through being a role model to the rest of the stylist team.
As a senior stylist you will have the opportunity to take ownership of running a floor or department, opening and closing the store, and assisting the management team in merchandising to create an engaging shopping experience. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.
Our senior stylists will have spent at least a year in a stylist role with us already, mastering all aspects of the stylist role across product, proposition and people and demonstrating fantastic customer centric service every day. You will be consistently demonstrating the brand values and ambition to progress at AllSaints. This role will challenge you to the next stage in your career and encourage your development through a wider scope of remit and opportunities.
WHAT WILL I BE DOING?
- You will be responsible for the opening/closing of the store, demonstrating confidence with cash handling, keyholding and security, deploying the team according to your store’s floor plan and delivering team briefs
- You will manage the delivery of our products, ensuring that our deliveries are efficiently processed by the team and newness hits our floors as quickly as possible for our customers
- You’ll make sure all daily tasks and requests are dealt with accurately and quickly, adhering at all times to company policies and procedures actively collaborating and sharing our values with the stylists
- You will implement best practice and ways of working within the store, mentoring new joiners to the team and demonstrating the AllSaints way of working
- You will support the brand leader and store manager with any management responsibilities, ensuring that the back of house operations are completed and standards maintained
- Learn and understand how shift rotas are organised and deployed, acting as a point of contact for any general queries from stylists if they need support
- Lead the placement of our bestsellers and key investment merchandising to entice and attract our customers
- Identify selling opportunities by actively approaching all customers with the intention of building rapport, influence styling and closing the sale
- You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
- You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
- You make use of all available training material to confidently display a thorough product knowledge so that you are able to sell the AllSaints brand to the customer and upskill the stylist team
- Ensure immaculate presentation of the store at all times in terms of cleanliness, organisation and merchandising of both the sales floor and back of house areas
- You will be confident in your ability to influence and coach team members in order for them to maximise their growth within the brand
- You will be able to create an environment where you inspire others and work as one team to deliver an exceptional brand experience consistent with our brand values
- You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis
- You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly
WHAT SKILLS DO I NEED?
- You will need to have spent a minimum of a year in a stylist role at AllSaints before progressing to the senior stylist role
- You will be seen as a role model, already delivering great and consistent performance at stylist level with the ambition to step up into line management in the medium team
- You live and breath the AllSaints values and behaviours and can confidently explain these expectations to other members of the team
- You are confident and capable in your role and have a great understanding of AllSaints’ processes and procedures
- Your team feed off your positive attitude and have a winning mentality to get the best results
- Action orientated and solution driven to achieve results. When challenges arise, you are proactive in problem solving and resolving any issues
- Tech savvy; you\'ll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
- Able to assert authority in a fair and consistent manner. The stylist team trust you to escalate any minor store or people issues
- Innovative and reactive to trade; you are able to quickly adapt the shop floor and focuses to meet targets and deliver exceptional customer service
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
ABOUT THE LOCATION
Our standalone store in Bristol has been open since 2008 and usually trades from 10:00am - 18:00 (subject to seasonal change). Our team here is a diverse group who are all dedicated to offering excellent service to our customers. Store Location. Approximately a 10 minute journey from Bristol station.
What We Stand For
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
Senior Stylist (37.5 hours per week) - Bristol City Centre employer: ALLSAINTS
At AllSaints, we pride ourselves on fostering a vibrant and inclusive work culture where creativity thrives and every team member is valued. As a Senior Stylist in our Bristol City Centre store, you'll enjoy opportunities for personal growth and development while being part of a passionate team dedicated to delivering exceptional customer experiences. With a focus on sustainability and a commitment to empowering our employees, AllSaints offers a unique environment that encourages you to express your style and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Stylist (37.5 hours per week) - Bristol City Centre
✨Get Down to the Fashion Events
Dive headfirst into local fashion shows, trade fairs, and networking events. These are golden opportunities to meet industry pros and showcase your passion for the industry in person. Plus, it gives you the chance to chat about potential roles at places like ALLSAINTS!
✨Join Fashion-Focused Communities
Become a part of online fashion communities on platforms like Instagram or Pinterest. Participate in discussions and share your insights on trends or your personal style journey. It’s a great way to get noticed by brands looking to fill positions, including ALLSAINTS.
✨Craft a Rock-Solid Portfolio
Since you're aiming for a full-time gig, your portfolio should reflect not just your best work but also your personality. Whether it’s lookbooks, design sketches, or styling projects, make sure it screams 'you' and includes a bit about why you’d be a perfect fit for ALLSAINTS.
✨Leverage Your University Connections
If you’re fresh out of university, don’t underestimate your career services. They often have partnerships with fashion companies for internships and entry-level roles. Use this to your advantage and connect with them to find any openings at ALLSAINTS!
We think you need these skills to ace Senior Stylist (37.5 hours per week) - Bristol City Centre
Some tips for your application 🫡
Showcase Your Style:In the fashion-apparel industry, your personal style and understanding of current trends are crucial. Make sure your CV and cover letter reflect your unique fashion sense – use visuals if you can and highlight any fashion-related experiences or projects that show off your flair!
Highlight Relevant Experience:When you're applying for a full-time role, be sure to focus on any past roles or internships in fashion that’ve honed your skills. Whether that's working in retail, fashion design, or marketing, quantify your achievements and show how they relate to the role at ALLSAINTS.
Include a Strong Portfolio:An impressive portfolio is key in fashion! Make sure to include a link to your online portfolio in your CV, showcasing your best work, be it designs, campaigns, or styling projects. This is your chance to let your creativity shine and demonstrate your abilities to ALLSAINTS!
Craft a Standout Cover Letter:Use your cover letter to weave in your passion for fashion and the specific reasons you want to work at ALLSAINTS. Share your vision of how you'd contribute to their brand and why you're excited about their work. Tailoring this will make you stand out from the crowd!
How to prepare for a job interview at ALLSAINTS
✨Showcase Your Style Portfolio
For a role in the fashion-apparel industry, having a well-curated portfolio is essential. Ensure you include your best work that reflects your style and creativity, whether it's sketches, lookbooks, or completed designs. Be ready to discuss your design process and the inspirations behind your pieces!
✨Know the Latest Trends and Brands
Being well-versed in current fashion trends and influential brands can give you a leg up in the interview. Get familiar with what’s trending in the market and know your competitors. This shows your passion for the industry and helps you connect your work experience to current fashion trajectories.
✨Demonstrate Your Collaboration Skills
In a full-time fashion role, collaboration is key, whether you’re working with designers, marketers, or suppliers. Be prepared to share experiences where you successfully worked as part of a team or navigated challenges with colleagues. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Dress the Part
This might sound obvious, but in fashion, how you present yourself is part of your brand. Wear something that represents your personal style while still aligning with the company’s aesthetic. It’s a great way to show you understand the industry's essence and can embody the brand’s image!
