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- Tasks: Engage with customers, style outfits, and manage online queries while maintaining store aesthetics.
- Company: Join AllSaints, a global fashion brand known for its diverse team and exciting growth plans.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and access to mental health support.
- Why this job: Be part of a vibrant team, gain valuable experience, and contribute to a stylish customer experience.
- Qualifications: A passion for fashion and a can-do attitude are essential; no prior experience required.
- Other info: Flexible working options available, including remote customer service tasks.
We are a global brand made up of a very diverse mix of talented people in a huge variety of roles. We are seeking new members of the team who want to contribute to this.
As an AllSaints Stylist, you are the fundamental link between our products and customers. The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an opportunity to gain experience in visual merchandising, general store operations and personal shopping. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.
You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers and ensuring that our stores are looking fabulous at all times. You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking.
Our stores are busy and the majority of your time will be spent on the shop floor. You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience. You will actively maintain the store’s aesthetic; stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey.
You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system. You will greet our customers into our store and tailor your approach to support the purpose of their visit. Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times.
You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis. You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly.
You will constantly interact with customers in store and online from all over the world to provide an exceptional customer experience. Awareness and knowledge of our brand, our style and our brand values - you will support and influence your peers and customers alike. A can-do attitude and lots of enthusiasm is essential as there is a lot of time spent on interacting with customers and colleagues on our busy shop floors.
You will be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system. You will be actively aware of brand campaigns, lookbooks and new product launches and be a passionate advocate of all things AllSaints.
Our Brompton Road standalone store in London has been open since 2017 and usually trades from 10:00am - 20:00pm (subject to seasonal change). Our store is surrounded by some of the city’s most popular tourist attractions.
We offer a generous wardrobe allowance so that you can wear our beautiful clothes to work each day, potential to earn more from our team commission scheme, employee discount for you to spend with family and friends, and various benefits including access to dental cash plan, free virtual GP appointments, life assurance cover, and enhanced family leave benefits.
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
Seasonal Stylist (Retail) employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Stylist (Retail)
✨Tip Number 1
Familiarise yourself with AllSaints' latest collections and brand values. Being able to discuss current trends and how they relate to the products will show your passion for fashion and understanding of the brand.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more comfortable interacting with customers and handling their queries effectively.
✨Tip Number 3
Visit the Brompton Road store before your interview to get a feel for the environment and customer interactions. Observing how the current stylists engage with customers can provide valuable insights into the role.
✨Tip Number 4
Show enthusiasm during your application process. A positive attitude and eagerness to learn can set you apart from other candidates, especially in a dynamic retail environment like AllSaints.
We think you need these skills to ace Seasonal Stylist (Retail)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Seasonal Stylist position. Tailor your application to highlight relevant experiences that align with these requirements.
Show Your Passion for Fashion: In your cover letter or personal statement, express your enthusiasm for fashion and how it relates to the AllSaints brand. Mention any previous experience in retail or styling that showcases your ability to connect with customers.
Highlight Customer Service Skills: Since the role involves interacting with customers both in-store and online, emphasise your customer service experience. Provide examples of how you've successfully handled customer queries or enhanced customer experiences in past roles.
Tailor Your CV: Make sure your CV is up-to-date and tailored specifically for this role. Include relevant work experience, skills, and achievements that demonstrate your suitability for the Seasonal Stylist position at AllSaints.
How to prepare for a job interview at ALLSAINTS
✨Show Your Passion for Fashion
Make sure to express your love for fashion during the interview. Share your personal style and how it aligns with the AllSaints brand. This will demonstrate that you understand the brand's aesthetic and values.
✨Prepare for Customer Interaction Scenarios
Since the role involves a lot of customer interaction, be ready to discuss how you would handle various customer scenarios. Think about examples from your past experiences where you provided excellent customer service or resolved issues effectively.
✨Familiarise Yourself with Current Collections
Before the interview, take some time to explore AllSaints' latest collections and campaigns. Being knowledgeable about their products will show your commitment and help you engage in meaningful conversations during the interview.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss any previous experiences where you collaborated with others to achieve a common goal, as this role requires working closely with management and colleagues to meet store targets.
