Retail Business Analyst

At AllSaints we are in the business of feelings – making our customers feel cool and confident. We are a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

As a Business Analyst on our Transformation team, you will be instrumental in supporting the technology‑powered transformation program – Project Nova – at AllSaints, bridging the gap between business needs and technical solutions. You will play a crucial role in defining requirements, mapping processes, identifying process improvements and driving change across various workstreams. This role requires a strong Retail Business Analyst skillset, with particular experience in the Retail and Customer space, demonstrating experience in delivering innovative in‑store technology, creating seamless customer journeys and driving operational excellence for store teams. You will ensure that business needs are accurately captured, translated, and delivered, contributing directly to Project Nova’s success in making our brand and experiences truly customer‑centric.

Reporting directly to the Global Head of Transformation, you will be working within our Retail workstream, partnering closely with our product owner, project manager, solution architect and delivery partners, to identify and implement solutions which meet the evolving needs of our retail teams and our customers. This role requires significant collaboration with business stakeholders (e.g Retail Operations, Store Teams, Customer, Ecommerce, Finance, ERP), bridging the gap between business needs and technical requirements on all retail technology projects.

What Will I Be Doing?

• Prepare, lead and facilitate workshops with business stakeholders to elicit, analyse, and document detailed functional and non‑functional requirements.
• Work at varying levels of detail from initial high‑level scoping to detailed requirements during delivery, consistently bringing clarity to the business needs.
• Translate complex business requirements into clear, concise, and actionable user stories, acceptance criteria and process flows.
• Manage and prioritise requirements in collaboration with the product owner, ensuring alignment with Project Nova’s strategic objectives and workstream goals.
• Map current state business processes and design optimised future state processes, identifying opportunities for efficiency and improvement, particularly within in‑store retail, omnichannel and customer domains.
• Develop process documentation, including swimlane diagrams and workflow models.
• Act as a key liaison between business users and technical development teams, ensuring mutual understanding and effective communication throughout the project lifecycle.
• Communicate complex technical concepts and business impacts clearly to both technical and non‑technical audiences.
• Support change management activities by helping to articulate the ‘why’ behind changes and preparing training materials.
• Collaborate with QA teams to develop test cases and scenarios based on defined requirements.
• Support User Acceptance Testing (UAT) by coordinating business users, documenting defects, and ensuring resolution.
• Support in transfer of documentation and knowledge to BAU owners and Service Delivery at close of projects.

What Skills Do I Need?

• Extensive Business Analyst experience in a retail environment, supporting large‑scale technology transformation programmes, in particular delivery of Mobile POS, Clientelling, Omnichannel journeys (Click and Collect, etc.).
• Proven ability to elicit, analyse, document, and manage complex business requirements for software development projects.
• Strong proficiency in process mapping and business process re‑engineering.
• Familiarity with agile methodologies (Scrum, Kanban) and tools (e.g., Jira, Confluence).
• Excellent analytical, problem‑solving, and critical thinking skills.
• Exceptional communication (written and verbal), interpersonal, and presentation skills.
• Ability to manage multiple priorities and work effectively in a fast‑paced, dynamic environment.

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

About AllSaints

The Customer is the Boss – We work as one proud team to get the best for our customers. One Team – We are joined up and encourage others to share their ideas. We Do What We Say We Will – We know our goals, and we work with clear outcomes in mind. We Are Responsible – We are self aware, understand the impact we have on others and are positive about the future.