Solution Architect – Customer Technology in London

Join to apply for the Solution Architect – Customer Technology role at AllSaints. At AllSaints we are in the business of feelings – making our customers feel cool and confident. We are a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

We’re looking for a Solution Architect to lead the technology landscape across our Digital and Retail customer channels. You’ll design end‑to‑end solutions spanning eCommerce, mobile app, retail stores, customer data, OMS, and integrations. You’ll work closely with Product, Delivery, Engineering, and business stakeholders to define the customer technology strategy and ensure solutions are scalable, secure, and fit for a fast‑paced retail environment. Our ecosystem includes Salesforce Commerce Cloud, NewStore for mobile app and mPOS, GCP‑based microservices/OMS, Boomi integrations, and BigQuery/Looker. We operate across B2C, B2B, marketplace, dropship, and concessions, so strong multi‑channel understanding is important.

WHAT WILL I BE DOING

• Own solution architecture for customer‑facing systems across Digital, Retail, and Customer Data strip clear solution designs, integration patterns, and architectural documentation.
• Work with teams to deliver scalable, secure, and high‑quality solutions.
• Support the evaluation of future platform options and architectural evolution.
• Collaborate with distributed engineering teams (India & Poland) and London business teams.
• Ensure seamless customer journeys across web, app, stores, fulfilment, and service.
• Participate in Agile ceremonies and guide technical decision‑making.

WHAT KIND OF SKILLS/QUALIFICATIONS DO I NEED?

• Experience as a Solution Architect in retail or eCommerce environments.
• Strong understanding of eCommerce platforms and omnichannel ecosystems.
• Familiarity with mobile app and POS/mPOS platforms.
• Knowledge of customer/CRM/marketing technologies.
• Strong grounding in cloud‑native architecture (ideally GCP), microservices, APIs, and Kubernetes.
• Experience with integration platforms (e.g., Boomi).
• Excellent communication and stakeholder engagement skills.
• Comfortable working in agile, distributed teams.
• Experience with analytics platforms (BigQuery, Looker).
• Knowledge of event‑driven architecture.
• Experience with multi‑brand or international retail.

ABOUT THE LOCATION

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street JR Station and a 5 minute walk from Shoreditch High Street.

WHAT WE STAND FOR

• The Customer is the Boss – We work as one proud team to get the best for our customers.
• One Team – We are joined up and encourage others to share their ideas.
• We Do What We Say We Will – we know our goals, and we work with clear outcomes in mind.
• We Are Responsible – we are self aware, understand the impact we have on others and are positive about the future.

BENEFITS

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
• We are a disability committed certified employer.
• Employee discount for you to spend with family and friends.
• 25 days holiday increasing to 28 days after 2 years continuous service.
• Bank holidays, birthdays and volunteering days off.
• Access to dental cash plan & free virtual GP appointments through Aviva.
• UNUM employee assistance helpline.
• Life assurance cover.
• Access to discounted gym membership and corporate discounts.
• Hybrid working in our historic East London studios, working hours are 9-5.30pm.
• Free, confidential, wellbeing and lifestyle support with Retail Trust.
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
• Health days for you to use either for physical or mental wellness.
• Dedicated mental health support from our mental health first aiders.
• Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.