Personal Assistant in London

We are seeking a highly organized, intuitive, and attentive Personal Assistant (PA) to support our Chief People Officer (CPO), Chief Technology & Transformation Officer (CTO), and Chief Finance Officer (CFO). This role is crucial in assisting them with the daily operations of their respective functions and in achieving the brand's overall objectives. This is a role for an innovative, self-starting, and detail-oriented professional who thrives in a fast-paced environment. The ability to exercise exceptional judgment, simplify complex information, and maintain a high standard of both written and verbal communication is essential for representing them and the brand internally and externally.

What you’ll be doing (key responsibilities)

• Planning & Timekeeping - safeguarding the C-Suite's time, driving momentum across their priorities:

• Confidently serve as the first point of contact for the CPO, CTO, and CFO, using judgment to triage demands and proactively manage competing priorities across all three leaders.
• Work in partnership with the other PA/EA’s across the brand to support C and D Group in achieving their goals.
• Think ahead of the executives by focusing on the bigger picture to anticipate needs, manage complex diaries across global time zones, and ensure all internal and external guests receive a premium, professional welcome.
• Own the process of tracking and driving completion of key deliverables from high-level meetings, ensuring outstanding action items are followed up on and closed out in a timely manner.
• Take responsibility for the preparation and circulation of presentations/decks pre and post meetings.

• Professionally manage, process, and prioritize all incoming email and correspondence to keep the leadership group focused and efficient.
• Seamlessly interact with global leadership and departmental peers to coordinate complex schedules, calls, and meetings, acting as a crucial communication link across the business.
• Plan and execute all meetings, including preparing/issuing concise minutes, securing the most productive and cost-effective method (in-person, virtual, off-site), and ensuring all logistics are faultless.

• Organize comprehensive international travel, scheduling cost-effective flights, hotels, and ground transport. Managing all logistics, from passports and visas to smooth time-zone transitions.
• Support and take ownership of projects - internal and large-scale team events from concept through execution. This includes driving crucial team activities like staff meeting agendas to social outings.
• Efficiently manage and file expense reports and ensure all responsibilities are carried out with strict adherence to brand policies and procedures.

WHAT WE’RE LOOKING FOR (SKILLS & QUALIFICATIONS)

• A Collaborative Team Player: You thrive in a team environment. You use your skills to support colleagues, and foster a positive, inclusive atmosphere where everyone feels valued and can do their best work.
• Brand Ambassador: Your genuine love for fashion is evident. You'll be an ambassador for our brand, connecting with customers and colleagues over the power of an amazing outfit.
• Driven by Success & Tenacity: You possess a winning mentality. You're resilient, focused on solutions, and committed to overcoming challenges to deliver outstanding results.
• Commercial Acumen: You have a deep understanding of retail business. You actively leverage data to gain insights and anticipate customer needs.
• Integrity: You embody our core values through your honesty and trustworthiness. You're dedicated to protecting our brand, caring for our customers, product, profit margins, and the health and safety of our teams and environments.
• Strong People Skills & Influence: You can build trust and manage relationships with everyone from new colleagues to senior leadership. You have the confidence to challenge ideas constructively to ensure we always get the best results.
• Organisation: You are highly organized and detail-oriented, and you know how to use AI and new technology to make your work faster, bolder, smarter.
• Professional Independence: You are a professional who can work independently without constant supervision and can handle sensitive information with the highest level of discretion and confidentiality.

About the location

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

What we stand for

• The Customer is the Boss: We work as one proud team to get the best for our customers.
• One Team: We are joined up and encourage others to share their ideas.
• We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind.
• We Are Responsible: We are self-aware, understand the impact we have on others and are positive about the future.

Benefits

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
• We are a disability committed certified employer.
• Employee discount for you to spend with family and friends.
• 25 days holiday increasing to 28 days after 2 years continuous service.
• Bank holidays, birthdays and volunteering days off.
• Access to dental cash plan & free virtual GP appointments through Aviva.
• UNUM employee assistance helpline.
• Life assurance cover.
• Access to discounted gym membership and corporate discounts.
• Hybrid working in our historic East London studios, working hours are 9-5.30pm.
• Free, confidential, wellbeing and lifestyle support with Retail Trust.
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
• Health days for you to use either for physical or mental wellness.
• Dedicated mental health support from our mental health first aiders.
• Eye care vouchers, season ticket loans and much more!

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.