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- Tasks: Lead a dynamic team to deliver an exceptional in-store customer experience.
- Company: Join AllSaints, a fashion-forward brand at the heart of London.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and wellness support.
- Why this job: Be part of an exciting new store opening and make a real impact.
- Qualifications: Passion for fashion, leadership skills, and a drive to succeed.
- Other info: Thriving environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in-store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
What will I be doing?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team.
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store.
- You will be accountable for the day-to-day operations of the store, and team deployment will be at the forefront of your daily routine.
- Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need.
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
- Create and implement floor plans and rotas independently, setting the store up for success for the day.
What skills do I need?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
- Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to.
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable - you live by our brand values.
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety.
- You are dedicated and committed to the success of the brand.
- A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence.
About the location
Our brand-new St Pancras store is coming soon to one of London’s busiest transport hubs, home to the Eurostar and a gateway to international travel. Set to open from 7:30 AM – 9:00 PM Monday to Saturday and 9:00 AM – 7:00 PM on Sundays, this store will be a must-stop for commuters and holiday-makers. We’re building a team that thrives in a fast-paced, dynamic environment, bringing energy, passion, and top-tier customer service to every interaction. If you love fashion and want to be part of something exciting from the very beginning, this is the place for you.
What we stand for
- The Customer is the Boss.
- We work as one proud team to get the best for our customers.
- One Team - We are joined up and encourage others to share their ideas.
- We Do What We Say We Will - We know our goals, and we work with clear outcomes in mind.
- We Are Responsible - We are self-aware, understand the impact we have on others and are positive about the future.
Benefits
- A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
- Potential to earn more from our team commission scheme.
- We are a disability committed certified employer.
- Employee discount for you to spend with family and friends.
- Up to 2 years service 33 days (25 days + bank holidays).
- Over 2 years service 36 days (28 days + bank holidays).
- Access to dental cash plan & free virtual GP appointments through Aviva.
- UNUM employee assistance helpline.
- Life assurance cover.
- Access to discounted gym membership and corporate discounts.
- Free, confidential, wellbeing and lifestyle support with Retail Trust.
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
- Health days for you to use either for physical or mental wellness.
- Dedicated mental health support from our mental health first aiders.
- Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
Floor Manager - London St Pancras employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - London St Pancras
✨Tip Number 1
Get to know the company inside out! Research AllSaints, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for the brand and how you can contribute to their success.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully led a team or resolved conflicts. Being a confident leader is key for the Floor Manager role, so be ready to share your experiences and how you motivate others.
✨Tip Number 3
Show off your customer service expertise! Prepare to discuss how you've handled challenging customer situations in the past. Remember, the customer is the boss, and demonstrating your commitment to exceptional service will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the AllSaints team right from the start!
We think you need these skills to ace Floor Manager - London St Pancras
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share why you’re excited about the AllSaints brand and how you can be an amazing ambassador for our products.
Highlight Your Leadership Skills: We want to see your leadership style! Talk about your experience in coaching and motivating teams, and how you’ve helped others succeed in a fast-paced environment.
Be Specific About Your Experience: Use examples from your past roles to demonstrate your organisational skills and ability to manage customer experiences. The more specific you are, the better we can see how you fit into our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our new St Pancras store.
How to prepare for a job interview at ALLSAINTS
✨Know the Brand Inside Out
Before your interview, dive deep into AllSaints' brand values, products, and latest collections. Being able to discuss specific items and how they align with the brand's ethos will show your passion and understanding of what makes AllSaints unique.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching techniques and how you motivate others to achieve targets. This is crucial for a Floor Manager role, so be ready to discuss your leadership style and how it can benefit the team.
✨Demonstrate Customer-Centric Thinking
Think about times when you've gone above and beyond for customers. Be ready to share these stories during your interview, as this role is all about ensuring an exceptional customer experience. Show that you understand the importance of making customers feel amazing.
✨Be Ready for Fast-Paced Scenarios
Since the St Pancras store will be bustling, prepare for questions about how you handle high-pressure situations. Think of examples where you've successfully managed multiple tasks or resolved conflicts quickly, demonstrating your resilience and organisational skills.
