At a Glance
- Tasks: Lead the team and ensure an exceptional shopping experience for customers.
- Company: AllSaints, a trendy fashion brand with a vibrant culture.
- Benefits: Generous wardrobe allowance, employee discounts, and wellness support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be a fashion ambassador and inspire others while driving store success.
- Qualifications: Passion for fashion and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
AllSaints seeks a Floor Manager to support the brand leader and store manager in motivating the team and delivering an exceptional customer experience.
The Role
As a floor manager, you will support the brand leader and store team in delivering outstanding in‑store and online service. Your responsibilities include managing the store’s daily operations, coaching the stylist team, and handling first‑line customer enquiries through the online customer service system.
What Will I Be Doing?
- Spend the majority of the day on the shop floor, trading with stylist teams and ensuring smooth processes.
- Oversee and support stylists with first‑line customer queries via email, chat, and calls.
- Partner with the customer experience team to manage KPIs and SLAs for online support.
- Serve as an expert ambassador for AllSaints products, inspiring customers and team members.
- Maintain commercial focus by ensuring products are showcased following guidelines and best‑selling items are highlighted.
- Accountable for day‑to‑day store operations and team deployment.
- Collaborate with management to exceed store targets and KPIs.
- Proactively manage people matters, including return‑to‑work interviews and performance reviews.
- Create and implement floor plans and rotas independently.
What Skills Do I Need?
- Passion for fashion and ability to be a compelling brand ambassador.
- Tenacity and a strong winning mentality to set challenging targets.
- Deep store knowledge and proficiency with reporting technologies.
- Quick learning of new digital systems and processes.
- Honest, trustworthy, and dependable in line with brand values.
- Protective of brand, customers, and team welfare.
- Confident, hardworking leadership that inspires the team.
About the Location
The outlet store in Gloucester Quays is 2,500 sq‑ft, trading from 10:00 am to 7:00 pm (subject to seasonal change). The store is approximately a 15‑minute journey from Gloucester station.
Benefits
- Generous wardrobe allowance.
- Potential to earn more through the team commission scheme.
- Disability‑committed certified employer.
- Employee discount for family and friends.
- Up to 2 years service: 33 days (25 days + bank holidays).
- Over 2 years service: 36 days (28 days + bank holidays).
- Access to dental cash plan and free virtual GP appointments via Aviva.
- UNUM employee assistance helpline.
- Life assurance cover.
- Access to discounted gym membership and corporate discounts.
- Free, confidential wellbeing and lifestyle support with Retail Trust.
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
- Health days for physical or mental wellness.
- Dedicated mental health support from mental health first aiders.
- Eye care vouchers, season ticket loans, and more.
We recognise the importance and strength of diversity and are committed to providing equal opportunities to everyone in our employment and recruitment processes. Even if you feel you don’t tick all the boxes, we would still like to hear from you. If you need any support or adjustments during your application, please let us know and we will be happy to help.
Floor Manager - Gloucester Quays employer: ALLSAINTS
AllSaints is an exceptional employer that fosters a vibrant and inclusive work culture, particularly in our Gloucester Quays outlet. With a strong focus on employee growth, we offer generous benefits including a wardrobe allowance, extensive holiday entitlement, and dedicated mental health support, ensuring our team feels valued and empowered. Join us to be part of a dynamic environment where your passion for fashion can thrive while you inspire both customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Gloucester Quays
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ALLSAINTS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ALLSAINTS!
We think you need these skills to ace Floor Manager - Gloucester Quays
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ALLSAINTS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ALLSAINTS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ALLSAINTS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ALLSAINTS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
