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- Tasks: Lead and motivate the team to deliver an exceptional customer experience.
- Company: AllSaints is a global fashion brand focused on making customers feel cool and confident.
- Benefits: Enjoy a vibrant work environment, employee discounts, and opportunities for growth.
- Why this job: Join a passionate team and be part of a brand that values creativity and community.
- Qualifications: A love for fashion, leadership skills, and a drive to succeed are essential.
- Other info: Located in Westfield White City, a bustling area with high foot traffic.
The predicted salary is between 28800 - 43200 £ per year.
At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we’d love to talk to you. We’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible. Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team.
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers.
- You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine.
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
- Create and implement floor plans and rotas independently, setting the store up for success for the day.
WHAT SKILLS DO I NEED?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
- Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward.
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations.
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable - you live by our brand values.
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer’s health and safety.
- You are dedicated and committed to the success of the brand.
- A confident and hardworking leader - your team love to work with you and for you.
ABOUT THE LOCATION
Our standalone store in Westfield, White City has been open since 2009 and usually trades from 12:30 - 21:30pm (subject to seasonal change). Our store gets a high amount of footfall each day, keeping our team busy.
What We Stand For
- The Customer is the Boss - We work as one proud team to get the best for our customers.
- One Team - We are joined up and encourage others to share their ideas.
- We Do What We Say We Will - We know our goals, and we work with clear outcomes in mind.
- We Are Responsible - We are self aware, understand the impact we have on others and are positive about the future.
Floor Manager - Westfield White City employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Westfield White City
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and culture. Understanding what makes the brand unique will help you connect with the team and demonstrate your passion for the role during any interactions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you motivated your team to achieve targets or improve customer service.
✨Tip Number 3
Research the latest fashion trends and AllSaints' product offerings. Being knowledgeable about their current collections and how they fit into the market will position you as a strong candidate who can effectively represent the brand.
✨Tip Number 4
Network with current or former employees of AllSaints if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Floor Manager position.
We think you need these skills to ace Floor Manager - Westfield White City
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Floor Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion for Fashion: Since AllSaints is a fashion brand, make sure to express your love for fashion in your application. Share any relevant experiences that demonstrate your enthusiasm and knowledge of the industry.
Highlight Leadership Skills: As a Floor Manager, leadership is key. Provide examples of your past experiences where you successfully led a team, motivated others, or achieved sales targets. This will show that you have the qualities they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your personality and passion for the role. Use this opportunity to explain why you want to work at AllSaints and how you can contribute to their team.
How to prepare for a job interview at ALLSAINTS
✨Show Your Passion for Fashion
As a Floor Manager at AllSaints, your love for fashion is crucial. Be prepared to discuss your favourite styles and how you can inspire customers with your knowledge of the brand's products.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams and motivating others. Share specific examples of how you've successfully coached team members to achieve sales targets and provide exceptional customer service.
✨Know the Brand Inside Out
Familiarise yourself with AllSaints' values, products, and customer service approach. Being able to articulate what makes the brand unique will show your commitment and understanding of the role.
✨Prepare for Scenario Questions
Expect questions about handling customer queries and managing team dynamics. Think of scenarios where you've resolved conflicts or improved customer experiences, as these will demonstrate your problem-solving skills.
