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For Companies At a Glance
- Tasks: Lead and motivate the team to deliver an exceptional customer experience.
- Company: Join AllSaints, a vibrant fashion brand at St Pancras Station.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a community-focused brand that values creativity and customer connection.
- Qualifications: Passion for fashion, leadership skills, and a drive to succeed are essential.
- Other info: Fluency in French is a plus but not required.
The predicted salary is between 28800 - 43200 £ per year.
THE ROLE
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in-store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team.
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store.
- You will be accountable for the day-to-day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need.
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
- Create and implement floor plans and rotas independently, setting the store up for success for the day.
WHAT SKILLS DO I NEED?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
- Tenacity and belief to succeed – you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to.
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations – it’s your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable – you live by our brand values.
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer’s health and safety. You are dedicated and committed to the success of the brand.
- A confident and hardworking leader – your team love to work with you and for you and demonstrate these behaviours even in your absence.
- A second language of French would be advantageous but not necessary.
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Floor Manager - St Pancras Station employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - St Pancras Station
✨Tip Number 1
Familiarize yourself with AllSaints' brand values and product offerings. Understanding the brand's identity will help you connect with the team and customers, showcasing your passion for fashion and the brand.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've motivated teams in previous roles. Highlighting your ability to inspire and coach others will show that you're ready to take on the responsibilities of a floor manager.
✨Tip Number 3
Be prepared to discuss your experience with customer service systems and how you've used data to improve customer experiences. This will showcase your commercial awareness and ability to meet KPIs effectively.
✨Tip Number 4
If you speak French, mention it! Even though it's not necessary, being bilingual can set you apart from other candidates and demonstrate your ability to connect with a wider range of customers.
We think you need these skills to ace Floor Manager - St Pancras Station
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Floor Manager position. Highlight key responsibilities and skills required, such as leadership, customer service, and commercial awareness, to tailor your application accordingly.
Showcase Your Experience: In your CV and cover letter, emphasize any previous experience in retail management or customer service roles. Provide specific examples of how you've motivated a team, managed operations, or improved customer experiences.
Align with Brand Values: Demonstrate your passion for fashion and your alignment with AllSaints' brand values in your application. Share personal anecdotes or experiences that reflect your commitment to delivering exceptional service and being an ambassador for the brand.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific requirements of the role. Mention your understanding of the importance of community engagement and how you plan to enhance the in-store and online customer experience.
How to prepare for a job interview at ALLSAINTS
✨Show Your Passion for Fashion
Make sure to express your love for fashion during the interview. Share examples of how you stay updated with trends and how you can inspire customers with your knowledge of the AllSaints brand.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide examples of how you've motivated and supported a team in the past. Highlight any experiences where you successfully coached team members to achieve their targets.
✨Know the Brand Inside Out
Research AllSaints thoroughly before the interview. Be ready to talk about their products, values, and what sets them apart in the fashion industry. This will show your commitment and understanding of the brand.
✨Prepare for Customer Service Scenarios
Think of potential customer service scenarios you might face as a floor manager. Be prepared to discuss how you would handle first-line customer queries and ensure an exceptional in-store experience.
