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- Tasks: Lead and motivate the team to deliver an exceptional customer experience in-store and online.
- Company: Join AllSaints, a global brand focused on making customers feel cool and confident.
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values creativity and community engagement.
- Qualifications: Passion for fashion, leadership skills, and a drive to exceed targets are essential.
- Other info: Flexible working hours and a chance to shape the store's success.
The predicted salary is between 24000 - 36000 £ per year.
At AllSaints we are in the business of feelings - making our customers feel cool and confident. We are a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
As a floor manager, you are responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. You will support the brand leader and store team in delivering amazing in-store and online service.
Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system. The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store. You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system. You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
You will be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team. Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store.
You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need. Work in conjunction with the management team to enable the store to exceed its targets and KPIs. Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews. Create and implement floor plans and rotas independently, setting the store up for success for the day.
WHAT SKILLS DO I NEED?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
- Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward.
- You have the winning mentality that your team aspires to.
- You know your store inside and out.
- An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it’s your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable - you live by our brand values.
- A protector of the brand.
- A mentality to care for your customers, profit and product, as well as your teams and customer’s health and safety.
- You are dedicated and committed to the success of the brand.
- A confident and hardworking leader - your team loves to work with you and for you and demonstrates these behaviours even in your absence.
Floor Manager - Jack\'s Place employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Jack\'s Place
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and culture. Understanding what makes the brand unique will help you connect with the team and demonstrate your passion for the company during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in previous roles. Be ready to discuss specific situations where you successfully led a team to achieve targets or improve customer experiences.
✨Tip Number 3
Research current fashion trends and AllSaints' latest collections. Being knowledgeable about their products will not only impress during your interview but also show that you're genuinely interested in the role and the brand.
✨Tip Number 4
Network with current or former employees of AllSaints if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Floor Manager position.
We think you need these skills to ace Floor Manager - Jack\'s Place
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with AllSaints' ethos and values. Highlight your passion for fashion and how you can embody the brand's mission to make customers feel cool and confident in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to motivate a team and deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role of Floor Manager. Discuss your leadership style, your understanding of KPIs, and how you plan to contribute to the store's success while maintaining the AllSaints brand image.
Showcase Your Skills: In your application, emphasise your organisational skills, resilience, and ability to work in a fast-paced environment. Provide examples of how you've successfully managed teams and improved customer satisfaction in previous roles.
How to prepare for a job interview at ALLSAINTS
✨Show Your Passion for Fashion
Make sure to express your love for fashion during the interview. Share personal experiences or stories that highlight how you connect with the AllSaints brand and its values. This will demonstrate your enthusiasm and alignment with their mission.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you motivated team members, resolved conflicts, or achieved sales targets. This will showcase your ability to inspire and manage a team effectively.
✨Know the Brand Inside Out
Research AllSaints thoroughly before the interview. Familiarise yourself with their product lines, recent campaigns, and sustainability efforts. Being knowledgeable about the brand will show your commitment and help you answer questions confidently.
✨Prepare for Customer Service Scenarios
Think of potential customer service scenarios you might face as a floor manager. Be ready to discuss how you would handle various situations, from managing customer complaints to supporting your team with first-line queries. This will highlight your problem-solving skills and customer-centric approach.
