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For Companies At a Glance
- Tasks: Lead and motivate the team to deliver an exceptional customer experience.
- Company: AllSaints is a global fashion brand focused on making customers feel cool and confident.
- Benefits: Enjoy a vibrant work atmosphere, competitive pay, and opportunities for growth.
- Why this job: Join a passionate team and be part of a brand that values creativity and community.
- Qualifications: A love for fashion, strong leadership skills, and a drive to succeed are essential.
- Other info: Located in Glasgow Silverburn, our store offers a fun and collaborative environment.
The predicted salary is between 27000 - 42000 £ per year.
At AllSaints we are in the business of feelings – making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we\’d love to talk to you.
We\’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
The role
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
What will I be doing?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
- You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
- Create and implement floor plans and rotas independently, setting the store up for success for the day
What skills do I need?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
- Tenacity and belief to succeed – you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations – it\’s your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment
- Honest, trustworthy and dependable – you live by our brand values
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer\’s health and safety. You are dedicated and committed to the success of the brand
- A confident and hardworking leader – your team love to work with you and for you and demonstrate these behaviours even in your absence
About the location
Our standalone store in Glasgow Silverburn has been open since April 2024 and usually trades from 10:00am – 21:00pm (subject to seasonal change). Our team loves the brand and enjoys working collaboratively as a team, creating a fun and vibrant atmosphere in store. Store Location approximately 20 minute drive from Glasgow City Centre.
What we stand for
The Customer is the Boss
We work as one proud team to get the best for our customers
One Team
We are joined up and encourage others to share their ideas
We Do What We Say We Will
We know our goals, and we work with clear outcomes in mind
We Are Responsible
We are self aware, understand the impact we have on others and are positive about the future
- A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
- Potential to earn more from our team commission scheme
- We are a disability committed certified employer
- Employee discount for you to spend with family and friends
- Up to 2 years service 33 days (25 days + bank holidays)
- Over 2 years service 36 days (28 days + bank holidays)
- Access to dental cash plan & free virtual GP appointments through Aviva
- UNUM employee assistance helpline
- Life assurance cover
- Access to discounted gym membership and corporate discounts
- Free, confidential, wellbeing and lifestyle support with Retail Trust
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
- Health days for you to use either for physical or mental wellness
- Dedicated mental health support from our mental health first aiders
- Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
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Floor Manager - Glasgow Silverburn employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Glasgow Silverburn
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and culture. Understanding what makes the brand unique will help you connect with the team and demonstrate your passion for the role during any interactions.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you've successfully motivated a team. Be ready to share specific examples of how you’ve driven sales or improved customer service in previous roles.
✨Tip Number 3
Engage with the local community around the Glasgow Silverburn store. Being knowledgeable about the area and its customers can set you apart, as it shows your commitment to creating a welcoming environment for shoppers.
✨Tip Number 4
Prepare to discuss how you would handle various customer service scenarios. AllSaints values exceptional service, so demonstrating your problem-solving skills and customer-centric approach will be crucial.
We think you need these skills to ace Floor Manager - Glasgow Silverburn
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Floor Manager at AllSaints. Highlight your experience in managing teams and delivering exceptional customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, knowledge of fashion, and any relevant retail experience that showcases your capability to meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your passion for fashion but also demonstrates your understanding of AllSaints' brand values. Share specific examples of how you've motivated teams and improved customer experiences in previous roles.
Showcase Your Knowledge: In your application, mention your familiarity with reporting technologies and your ability to analyse customer data. This will show that you are prepared to meet the expectations of the role and can contribute to the store's success.
How to prepare for a job interview at ALLSAINTS
✨Show Your Passion for Fashion
As a Floor Manager, it's crucial to demonstrate your love for fashion. Be prepared to discuss your favourite trends and how they align with AllSaints' brand values. This will show your potential employer that you are not just knowledgeable but also genuinely enthusiastic about the products.
✨Highlight Your Leadership Skills
Since the role involves leading a team of stylists, be ready to share examples of your leadership experience. Discuss how you've motivated teams in the past, handled challenges, and achieved sales targets. This will illustrate your capability to inspire and manage a team effectively.
✨Know the Brand Inside Out
Familiarise yourself with AllSaints' history, values, and product range. During the interview, reference specific products or campaigns that resonate with you. This knowledge will demonstrate your commitment to the brand and your ability to represent it well.
✨Prepare for Customer Service Scenarios
Given the focus on customer experience, think of scenarios where you've successfully resolved customer issues or improved service. Be ready to discuss these experiences and how they relate to the expectations of the Floor Manager role at AllSaints.