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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver an exceptional shopping experience and support customer queries.
- Company: Join AllSaints, a global fashion brand with a vibrant culture.
- Benefits: Generous wardrobe allowance, employee discounts, and up to 36 days holiday.
- Why this job: Be part of a stylish team and make a real impact in a new store.
- Qualifications: Passion for fashion, leadership skills, and a drive to succeed.
- Other info: Exciting career growth opportunities in a premier retail destination.
The predicted salary is between 24000 - 36000 £ per year.
Overview
AllSaints Greater Bristol Area, United Kingdom
Retail Talent Acquisition Advisor at All Saints
We’re a global brand with a diverse mix of talented people in a variety of roles. Our products are designed in house and made by suppliers and artisans around the world to sustainable standards. We are seeking new team members who want to contribute to an exciting plan.
The Role
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. You’ll support the brand leader and store team in delivering amazing in-store and online service, provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system. The role requires organisation, resilience, enthusiasm and determination to ensure the in-store customer experience is consistently excellent, with the store representing the AllSaints brand in the most exciting way possible. Leadership of the team of stylists will involve coaching and supporting team members to succeed and deliver sales targets and exceptional service.
WHAT WILL I BE DOING?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- Oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
- Work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
- Be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience
- Be accountable for the day to day operations of the store, with team deployment at the forefront of your daily routine; provide coaching and support to stylists as needed
- Work with the management team to enable the store to exceed its targets and KPIs
- Proactively manage people matters such as return to work interviews, liaising with people and culture on issues requiring investigations, performance/attendance management and reviews
- Create and implement floor plans and rotas to set the store up for success
WHAT SKILLS DO I NEED?
- You love fashion and are an irresistible ambassador for AllSaints with belief in the power of an amazing new outfit
- Tenacity and belief to succeed – you set challenging targets and deadlines for your team
- Know your store inside and out; comfortable with reporting technologies and understanding customer needs
- Natural affinity for learning new systems and processes in a digital environment
- Honest, trustworthy and dependable – you live by our brand values
- A protector of the brand with care for customers, profit, product, and health and safety
- Confident and hardworking leader; your team enjoy working with you even in your absence
ABOUT THE LOCATION
We’re opening a new AllSaints store at The Mall, Cribbs Causeway – a premier shopping and leisure destination with a broad audience. AllSaints brings its signature edge to this vibrant retail hub.
WHAT WE STAND FOR
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share ideas
We Do What We Say We Will We know our goals and work with clear outcomes
We Are Responsible We are self aware and consider our impact on others
Benefits
- A generous wardrobe allowance for daily wear of AllSaints clothing
- Potential to earn more from our team commission scheme
- Disability committed certified employer
- Employee discount for you and your family
- Up to 2 years service 33 days holiday (25 days + bank holidays)
- Over 2 years service 36 days holiday (28 days + bank holidays)
- Dental cash plan & free virtual GP through Aviva
- UNUM employee assistance helpline
- Life assurance cover
- Discounted gym membership and corporate discounts
- Wellbeing and lifestyle support with Retail Trust
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
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Floor Manager - Bristol Cribbs Causeway employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Bristol Cribbs Causeway
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into AllSaints' history, values, and products. This way, you can show off your passion and knowledge during the chat, making you stand out as a candidate who truly gets what the brand is all about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and customer service experience, as these are key for the Floor Manager role.
✨Tip Number 3
Network like a pro! Connect with current or former AllSaints employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and genuinely interested in the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AllSaints team and ready to contribute to the exciting plans ahead.
We think you need these skills to ace Floor Manager - Bristol Cribbs Causeway
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! We want to see how you can be an irresistible ambassador for AllSaints and how you connect with our brand values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who knows their store inside and out, so show us how you fit the bill!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, we want to know how you can help us deliver an exceptional brand experience!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ALLSAINTS
✨Know the Brand Inside Out
Before your interview, dive deep into AllSaints' history, values, and product range. Being able to discuss their latest collections or sustainability efforts will show your genuine interest and make you stand out as a candidate.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate others, manage conflicts, and achieve targets. This is crucial for a floor manager role, so be ready to share specific stories that demonstrate your leadership style.
✨Understand Customer Experience
Think about what exceptional customer service means to you and how you can implement it in-store. Be prepared to discuss strategies for enhancing the customer experience, both in-person and online, as this aligns with the brand's commitment to customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing team performance issues. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would uphold AllSaints' brand values.
