At a Glance
- Tasks: Lead and motivate a team to deliver an exceptional customer experience in-store and online.
- Company: Join AllSaints, a global fashion brand that values creativity and diversity.
- Benefits: Competitive salary, staff discounts, and opportunities for personal growth.
- Other info: Exciting career development opportunities in a vibrant Bristol store.
- Why this job: Be part of a dynamic team that makes customers feel cool and confident.
- Qualifications: Passion for fashion, leadership skills, and a drive to exceed targets.
The predicted salary is between 28800 - 42000 £ per year.
Overview
THE ALLSAINTS TEAM
At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we\'d love to talk to you. We\'re a global brand made up of a diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on an exciting plan and we are seeking new members of the team who want to contribute to this.
The Role
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. You’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system. The role requires great organisation, resilience, enthusiasm and determination to ensure that the in-store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible. Leadership of the team of stylists will be a key part of your time, coaching and supporting team members to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
What Will I Be Doing?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes run smoothly, and customers receive the best in-store experience.
- Oversee and provide leadership and support to stylist team members with first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- Work in partnership with specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- Be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team.
- Be commercially driven, work with pace to ensure our product is showcased well at all times, follow brand guidelines, and prominently display best-selling products to deliver the best brand experience.
- Be accountable for day-to-day store operations and team deployment, developing business acumen and ensuring staff receive support and coaching.
- Collaborate with the management team to enable the store to exceed targets and KPIs.
- Proactively manage people matters such as return-to-work interviews, liaising with People & Culture on issues that may require investigations, and performance/attendance management.
- Create and implement floor plans and rotas to set the store up for daily success.
What Skills Do I Need?
- You love fashion and can be an irresistible ambassador for AllSaints, believing in the power of a great new outfit.
- Tenacity and belief to succeed — you aim high and set challenging targets and deadlines for your team.
- Know your store inside and out, an active user of reporting technologies, and able to deliver on customer expectations.
- Ability to learn new systems and processes in a digital environment.
- Honest, trustworthy and dependable — you live by our brand values.
- A protector of the brand, caring for customers, profit, product, and health and safety of your teams and customers.
- A confident and hardworking leader whose team enjoys working with you and for you, even in your absence.
About the Location
Our standalone store in Bristol has been open since 2008 and usually trades from 10:00am - 18:00 (subject to seasonal change). Our team is diverse and dedicated to offering excellent service to our customers. Store location: approximately a 10 minute journey from Bristol station.
Floor Manager - Bristol City Centre employer: ALLSAINTS
At AllSaints, we pride ourselves on fostering a vibrant and inclusive work culture where creativity thrives and every team member is valued. As a Floor Manager in our Bristol City Centre store, you will benefit from comprehensive training and development opportunities, allowing you to grow your leadership skills while working alongside a passionate team dedicated to delivering exceptional customer experiences. With a focus on sustainability and a commitment to making our customers feel confident, AllSaints offers a unique environment that encourages personal and professional growth in the heart of a bustling city.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Bristol City Centre
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ALLSAINTS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ALLSAINTS!
We think you need these skills to ace Floor Manager - Bristol City Centre
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ALLSAINTS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ALLSAINTS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ALLSAINTS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ALLSAINTS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
