At a Glance
- Tasks: Lead and motivate the team to deliver an exceptional customer experience.
- Company: AllSaints is a global fashion brand focused on making customers feel cool and confident.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a passionate team and be part of a brand that values creativity and community.
- Qualifications: A love for fashion and strong leadership skills are essential.
- Other info: Located in Belfast's Victoria Square, easily accessible by public transport.
The predicted salary is between 32000 - 44000 £ per year.
At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we’d love to talk to you. We’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible. Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team.
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers.
- You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine.
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
- Create and implement floor plans and rotas independently, setting the store up for success for the day.
WHAT SKILLS DO I NEED?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
- Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward.
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations.
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable - you live by our brand values.
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer’s health and safety.
- You are dedicated and committed to the success of the brand.
- A confident and hardworking leader - your team love to work with you and for you.
Our standalone store in Belfast has been open since 2008 and usually trades from 10:00am - 18:00pm (subject to seasonal change). Our team working in Belfast are a dynamic bunch who love to talk to our customers and showcase our latest products. Our store is well established in Victoria Square and attracts both local customers and tourists. Approximately a 15 minute journey from Belfast Central train station.
What We Stand For
- The Customer is the Boss.
- We work as one proud team to get the best for our customers.
- We Do What We Say We Will.
- We Are Responsible.
Floor Manager - Belfast employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Belfast
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and culture. Understanding what makes the brand unique will help you connect with the team during interviews and demonstrate your passion for the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated your team to achieve targets or improve customer service.
✨Tip Number 3
Research the local Belfast market and customer preferences. Being knowledgeable about the community and its shopping habits can set you apart as a candidate who understands the customer base.
✨Tip Number 4
Network with current or former AllSaints employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Floor Manager - Belfast
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Floor Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion for Fashion: AllSaints values a love for fashion. In your application, express your enthusiasm for the brand and how you can embody its values. Share any relevant experiences that demonstrate your passion for style and customer service.
Highlight Leadership Experience: As a Floor Manager, leadership is key. Include specific examples of how you've successfully led teams in the past, focusing on your ability to motivate and coach others to achieve targets and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also tells a story about why you want to work at AllSaints. Make it personal and engaging, showing your understanding of the brand and how you can contribute to its success.
How to prepare for a job interview at ALLSAINTS
✨Show Your Passion for Fashion
As a Floor Manager at AllSaints, it's crucial to demonstrate your love for fashion. Be prepared to discuss your favourite styles and how you can inspire customers with your knowledge of the brand's products.
✨Highlight Your Leadership Skills
Since you'll be leading a team of stylists, share examples of how you've successfully motivated and coached teams in the past. Discuss your approach to setting targets and how you ensure your team meets them.
✨Understand Customer Experience
AllSaints values exceptional customer service. Be ready to talk about your strategies for enhancing the in-store experience and how you would handle customer queries both in-person and online.
✨Demonstrate Organisational Skills
The role requires great organisation, so prepare to discuss how you manage daily operations, create floor plans, and deploy your team effectively. Share any tools or methods you use to stay organised.