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For Companies At a Glance
- Tasks: Lead a vibrant team to create an unforgettable shopping experience for our customers.
- Company: Join AllSaints, a global fashion brand that values creativity and community.
- Benefits: Competitive pay, employee discounts, and a fun, dynamic work environment.
- Why this job: Be part of a passionate team that makes customers feel amazing every day.
- Qualifications: A love for fashion and strong leadership skills are essential.
- Other info: Exciting opportunities for growth in a trendy Newcastle location.
The predicted salary is between 20000 - 28000 £ per year.
Floor Manager (4 month FTC) – Newcastle, Eldon Square
AllSaints Newcastle Upon Tyne, England, United Kingdom
1 week ago Be among the first 25 applicants
We’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
THE ROLE
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. You’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system. The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible. Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team.
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store.
- You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need.
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
- Create and implement floor plans and rotas independently, setting the store up for success for the day.
WHAT SKILLS DO I NEED?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
- Tenacity and belief to succeed – you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to.
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations – it\\\’s your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable – you live by our brand values.
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer\\\’s health and safety. You are dedicated and committed to the success of the brand.
- A confident and hardworking leader – your team love to work with you and for you and demonstrate these behaviours even in your absence.
ABOUT THE LOCATION
Our Eldon Square standalone store in Newcastle has been open since 2010 and usually trades from 9:00am – 18:00pm (subject to seasonal change). Eldon Square is Newcastle\\\’s oldest and most famous premium shopping centre, making the location popular with locals and tourists alike. Our team is a bubbly bunch who have one thing in common, they love fashion and all things AllSaints. Store Location. Approximately a 10 minute journey from Newcastle station.
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries
Referrals increase your chances of interviewing at AllSaints by 2x
Newcastle Upon Tyne, England, United Kingdom 1 month ago
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Floor Manager (4 month FTC) - Newcastle, Eldon Square employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager (4 month FTC) - Newcastle, Eldon Square
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into AllSaints' history, values, and products. This way, you can show your passion for fashion and how you can contribute to making customers feel amazing.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or handled customer queries effectively. Being able to share these experiences will highlight your ability to lead the stylist team and deliver exceptional service.
✨Tip Number 3
Show off your commercial awareness! Be ready to discuss how you would drive sales and enhance the in-store experience. Think about product placement and how to create an inviting atmosphere that keeps customers coming back.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the AllSaints family and contributing to our exciting plans.
We think you need these skills to ace Floor Manager (4 month FTC) - Newcastle, Eldon Square
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share why you believe in the power of a great outfit and how you can inspire others to feel amazing in AllSaints.
Highlight Your Leadership Skills: As a floor manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated teams in the past and how you plan to support your stylists at AllSaints.
Be Customer-Centric: Remember, the customer is the boss! In your application, emphasise your commitment to delivering exceptional service and how you’ve gone above and beyond to meet customer needs in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you're serious about joining the AllSaints family!
How to prepare for a job interview at ALLSAINTS
✨Know Your Brand Inside Out
Before the interview, dive deep into AllSaints' history, values, and product range. Understand what makes the brand unique and how it connects with its customers. This knowledge will help you demonstrate your passion for the brand and show that you're ready to be an ambassador for AllSaints.
✨Showcase Your Leadership Skills
As a floor manager, you'll need to motivate and support your team. Prepare examples of how you've successfully led a team in the past, whether in retail or another setting. Highlight your ability to coach others and drive them towards achieving targets while maintaining a positive atmosphere.
✨Demonstrate Customer-Centric Thinking
AllSaints is all about making customers feel amazing. Be ready to discuss how you've gone above and beyond to enhance customer experiences in previous roles. Think of specific instances where you resolved issues or created memorable moments for customers, both in-store and online.
✨Prepare for Operational Questions
Since you'll be responsible for day-to-day operations, brush up on your organisational skills. Be prepared to discuss how you would manage team deployment, create effective floor plans, and ensure smooth processes. Showing that you can think on your feet and handle multiple tasks will impress the interviewers.
