Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver an exceptional in-store customer experience.
- Company: Join AllSaints, a fashion-forward brand at a bustling London location.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and commission opportunities.
- Why this job: Be part of an exciting new store opening and make a real impact.
- Qualifications: Passion for fashion, leadership skills, and a drive to succeed.
- Other info: Thriving environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 42000 £ per year.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in-store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
What will I be doing?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team.
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store.
- You will be accountable for the day-to-day operations of the store, and team deployment will be at the forefront of your daily routine.
- Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need.
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
- Create and implement floor plans and rotas independently, setting the store up for success for the day.
What skills do I need?
- You love fashion. We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
- Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward.
- You have the winning mentality that your team aspire to.
- You know your store inside and out.
- An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it’s your passion and it shows.
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable - you live by our brand values.
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer’s health and safety.
- You are dedicated and committed to the success of the brand.
- A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence.
About the location
Our brand-new St Pancras store is coming soon to one of London’s busiest transport hubs, home to the Eurostar and a gateway to international travel. Set to open from 7:30 AM – 9:00 PM Monday to Saturday and 9:00 AM – 7:00 PM on Sundays, this store will be a must-stop for commuters and holiday-makers. We’re building a team that thrives in a fast-paced, dynamic environment, bringing energy, passion, and top-tier customer service to every interaction. If you love fashion and want to be part of something exciting from the very beginning, this is the place for you.
What we stand for:
- The Customer is the Boss - We work as one proud team to get the best for our customers.
- One Team - We are joined up and encourage others to share their ideas.
- We Do What We Say We Will - We know our goals, and we work with clear outcomes in mind.
- We Are Responsible - We are self-aware, understand the impact we have on others and are positive about the future.
Benefits:
- A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
- Potential to earn more from our team commission scheme.
- We are a disability committed certified employer.
- Employee discount for you to spend with family and friends.
- Up to 2 years service 33 days (25 days +).
Floor Manager in England employer: ALLSAINTS
Contact Detail:
ALLSAINTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in England
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into AllSaints' history, values, and latest collections. This way, you can show off your passion for fashion and how you embody the brand's ethos.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully led a team or resolved conflicts. Being able to demonstrate your ability to motivate and support others will make you stand out as a candidate.
✨Tip Number 3
Showcase your customer service expertise! Prepare to discuss how you've handled challenging customer situations in the past. Highlighting your commitment to providing an exceptional experience will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the AllSaints family right from the start!
We think you need these skills to ace Floor Manager in England
Some tips for your application 🫡
Show Your Passion for Fashion: Make sure to highlight your love for fashion in your application. We want to see how you can be an irresistible ambassador for AllSaints and how your enthusiasm can inspire both customers and your team.
Demonstrate Leadership Skills: In your written application, share examples of how you've successfully led a team before. We’re looking for someone who can motivate and support their stylists, so let us know how you’ve done this in the past!
Be Clear and Organised: Since organisation is key for this role, make sure your application is well-structured and easy to read. We appreciate clarity, so use bullet points or headings if it helps convey your experience better.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at our new St Pancras store.
How to prepare for a job interview at ALLSAINTS
✨Know the Brand Inside Out
Before your interview, dive deep into AllSaints' brand values, products, and customer experience. Familiarise yourself with their latest collections and understand what makes their style unique. This knowledge will help you demonstrate your passion for fashion and your ability to represent the brand effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team to achieve targets or provided exceptional customer service. Be ready to discuss your coaching style and how you support team members to succeed, as this is crucial for the Floor Manager role.
✨Demonstrate Your Customer-Centric Approach
Think of specific instances where you went above and beyond to enhance a customer's experience. Be prepared to share these stories during your interview, as showing that you genuinely care about customers aligns perfectly with AllSaints' philosophy of putting the customer first.
✨Prepare for Operational Questions
Since you'll be responsible for day-to-day operations, brush up on your knowledge of store management processes. Be ready to discuss how you would handle team deployment, manage KPIs, and create effective floor plans. Showing that you can think strategically about store operations will set you apart.
