Floor Manager - Bristol Cribbs Causeway

At AllSaints we are in the business of feelings – making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we’d love to talk to you. We’re a global brand made up of a diverse mix of talented people in a wide variety of roles. Our products are designed in‑house and made by a small number of suppliers and artisans around the world to sustainable standards. We are embarking on an exciting plan and are seeking new members of the team who want to contribute to this.

As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. Your store is the centre of a community of AllSaints fans and customers in the surrounding area, who might shop with us in‑store, online or via partnership. You’ll support the brand leader and store team in delivering amazing in‑store and online service and provide knowledge, leadership and support to stylist team members responding to first‑line customer enquiries via our online customer service system.

The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, so customers receive the best experience in‑store. You will:

• Oversee and provide leadership and support to stylist team members with first‑line customer queries, emails, chats and calls across multiple topics relating to product and customer orders via our online customer service system.
• Work in partnership with the specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
• Serve as an expert ambassador for our product, with the knowledge to inspire both our in‑store and online customers and your team.
• Commercially drive product showcase, ensuring guidelines are followed and best‑selling items are prominently displayed to provide the best brand experience and make customers feel amazing when they visit our store.
• Be accountable for the day‑to‑day operations of the store, prioritising team deployment and ensuring stylists receive the support and coaching they need.
• Work with the management team to enable the store to exceed its targets and KPIs.
• Proactively manage people matters such as return‑to‑work interviews, liaise with People & Culture on specific issues requiring investigations, performance/attendance management and reviews.
• Create and implement floor plans and rotas independently, setting the store up for success each day.

You love fashion and are an irresistible ambassador for AllSaints, believing in the power of an amazing new outfit. You have tenacity and belief to succeed – you aim high and set challenging targets for your team to work toward, inspiring a winning mentality. You possess expertise in your store, including active use of all reporting technologies; you understand what customers want and how to deliver on their expectations. You have a natural affinity for learning new systems and processes in a digital environment. Honesty, trustworthiness and dependability are key values you live by. You are a protector of the brand, caring for customers, profit and product, and the health and safety of your team. You are a confident and hardworking leader who earns the respect of your team and demonstrates these behaviours even in your absence.

We’re excited to open our new AllSaints store at The Mall, Cribbs Causeway – the South West’s premier shopping and leisure destination. Serving a vast and affluent catchment from Bristol to South Wales, Cribbs is where the region comes for a full day out. With its mix of high‑street favourites, luxury retailers, and anchor stores like John Lewis, plus year‑round entertainment from cinemas to ice rinks, it attracts a broad audience of families, professionals and style‑conscious shoppers. AllSaints now joins this vibrant retail hub, bringing our signature edge to one of the UK’s most dynamic shopping locations.