Senior Stylist FTC - Ashford

Overview

At AllSaints we are in the business of feelings - making our customers feel cool and confident. We are a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

The Role

Our senior stylists are the fundamental link between our products and customers, delivering exceptional customer service based on great product knowledge, selling skills and styling, but also through being a role model to the rest of the stylist team.

As a senior stylist you will have the opportunity to take ownership of running a floor or department, opening and closing the store, and assisting the management team in merchandising to create an engaging shopping experience. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.

Our senior stylists will have spent at least a year in a stylist role with us already, mastering all aspects of the stylist role across product, proposition and people and demonstrating fantastic customer centric service every day. You will be consistently demonstrating the brand values and ambition to progress at AllSaints. This role will challenge you to the next stage in your career and encourage your development through a wider scope of remit and opportunities.

What will I be doing?

• You will be responsible for the opening/closing of the store, demonstrating confidence with cash handling, keyholding and security, deploying the team according to your store’s floor plan and delivering team briefs.
• You will manage the delivery of our products, ensuring that our deliveries are efficiently processed by the team and newness hits our floors as quickly as possible for our customers.
• You’ll make sure all daily tasks and requests are dealt with accurately and quickly, adhering at all times to company policies and procedures actively collaborating and sharing our values with the stylists.
• You will implement best practice and ways of working within the store, mentoring new joiners to the team and demonstrating the AllSaints way of working.
• You will support the brand leader and store manager with any management responsibilities, ensuring that the back of house operations are completed and standards maintained.
• Learn and understand how shift rotas are organised and deployed, acting as a point of contact for any general queries from stylists if they need support.
• Lead the placement of our bestsellers and key investment merchandising to entice and attract our customers.
• Identify selling opportunities by actively approaching all customers with the intention of building rapport, influence styling and closing the sale.
• You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
• You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust.
• You make use of all available training material to confidently display a thorough product knowledge so that you are able to sell the AllSaints brand to the customer and upskill the stylist team.
• Ensure immaculate presentation of the store at all times in terms of cleanliness, organisation and merchandising of both the sales floor and back of house areas.
• You will be confident in your ability to influence and coach team members in order for them to maximise their growth within the brand.
• You will be able to create an environment where you inspire others and work as one team to deliver an exceptional brand experience consistent with our brand values.
• You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis.
• You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly.

What skills do I need?

• You will need to have spent a minimum of a year in a stylist role at AllSaints before progressing to the senior stylist role.
• You will be seen as a role model, already delivering great and consistent performance at stylist level with the ambition to step up into line management in the medium term.
• You live and breathe the AllSaints values and behaviours and can confidently explain these expectations to other members of the team.
• You are confident and capable in your role and have a great understanding of AllSaints’ processes and procedures.
• Your team feed off your positive attitude and have a winning mentality to get the best results.
• Action orientated and solution driven to achieve results. When challenges arise, you are proactive in problem solving and resolving any issues.
• Tech savvy; you will be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system.
• Able to assert authority in a fair and consistent manner. The stylist team trust you to escalate any minor store or people issues.
• Innovative and reactive to trade; you are able to quickly adapt the shop floor and focuses to meet targets and deliver exceptional customer service.
• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.

About the Location

Our outlet store in Ashford, Kent has been open since 2016 and usually trades from 10:00am - 20:00pm (subject to seasonal change). The outlet centre has the largest living wall in Europe, which reduces air pollution and aids biodiversity. Our team is a welcoming bunch who go above and beyond to ensure everyone is made to feel comfortable and enjoys their in store experience. Store Location: Approximately a 15 minute journey from Ashford International train station.

What We Stand For

• The Customer is the Boss: We work as one proud team to get the best for our customers.
• One Team: We are joined up and encourage others to share their ideas.
• We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind.
• We Are Responsible: We are self aware, understand the impact we have on others and are positive about the future.