At a Glance
- Tasks: Lead and inspire a team to deliver an exceptional customer experience in-store and online.
- Company: Join AllSaints, a fashion-forward brand with a vibrant community spirit.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and up to 36 days of holiday.
- Other info: Access to mental health support and career development opportunities.
- Why this job: Be part of a dynamic team that values creativity and community engagement.
- Qualifications: Strong leadership skills and a passion for fashion are essential.
The predicted salary is between 30000 - 40000 £ per year.
The role involves assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to customers. The store leadership roles focus not only on in-store experiences but also on the community around you, viewing the store as a centre for AllSaints fans and customers.
Your responsibilities include:
- Supporting the brand leader and store team in delivering amazing in-store and online service.
- Overseeing and providing knowledge, leadership, and support to stylist team members responding to customer enquiries via our online customer service system.
- Ensuring effective time management, resilience, multitasking, and determination to meet customer journey expectations, financial targets, and business updates.
- Leading a team of floor managers and stylists, upskilling them with commercial skills to succeed and deliver sales targets.
Key tasks include:
- Equipping and incentivising your team with product knowledge, brand strategies, and updates.
- Recognising achievements and identifying areas for improvement within the team.
- Planning and delivering monthly floor sets, promoting new collections, and driving sales across all product categories.
- Using reporting technologies to maximise trade opportunities and identify risks early.
- Providing leadership and support to stylist team members handling customer queries across various platforms.
- Ensuring your team is ready to impress customers and showcasing their achievements.
- Working alongside the brand leader to resolve employee-related matters in a timely manner.
Required skills include:
- Strong leadership abilities, inspiring teams to excel.
- A passion for fashion and being an ambassador for AllSaints.
- Excellent relationship management skills, creating inviting environments for both team and customers.
- Tenacity and belief in achieving challenging targets.
- Strong business acumen and active use of reporting technologies.
- Honesty, trustworthiness, and dependability.
- A commitment to the brand's success and customer care.
- Positive and inspiring coaching abilities.
About the location: Our standalone store in Manchester's Trafford Centre has been open since 2007, supported by a team of 35 selling menswear and womenswear collections across one level and 5,000 sqft.
What we stand for:
- The Customer is the Boss
- One Team
- We Do What We Say We Will
- We Are Responsible
Benefits include:
- A generous wardrobe allowance.
- Potential to earn more from our team commission scheme.
- Employee discount for family and friends.
- 33 days holiday (25 days + bank holidays) for up to 2 years service; 36 days (28 days + bank holidays) for over 2 years service.
- Access to dental cash plan & free virtual GP appointments.
- Life assurance cover.
- Discounted gym membership and corporate discounts.
- Free, confidential wellbeing and lifestyle support.
- Enhanced family leave benefits.
- Dedicated mental health support.
- Eye care vouchers, season ticket loans, and more!
We aim to develop diverse teams and create an environment where everyone feels respected and valued, committing to equal opportunities in employment and recruitment processes.
Assistant Store Manager - Trafford in Urmston employer: ALLSAINTS Retail Limited
At AllSaints, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Our Trafford Centre location not only provides a generous wardrobe allowance and competitive benefits but also prioritises employee well-being with access to mental health support and flexible leave options. Join us to grow your career in a supportive environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Trafford in Urmston
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ALLSAINTS Retail Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ALLSAINTS Retail Limited!
We think you need these skills to ace Assistant Store Manager - Trafford in Urmston
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ALLSAINTS Retail Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ALLSAINTS Retail Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ALLSAINTS Retail Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ALLSAINTS Retail Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
