Stylist (32 hours per week) - Selfridges Bullring

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

As an AllSaints Stylist, you are the fundamental link between our products and customers. The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an opportunity to gain experience in visual merchandising, general store operations and personal shopping. You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers and ensuring that our stores are looking fabulous at all times. You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking.

WHAT WILL I BE DOING?

• Your stores are busy and the majority of your time will be spent on the shop floor. Your day will be varied, fast-paced and most importantly, fun!
• You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience.
• You will actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times.
• Stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey.
• You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust.
• You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result.
• You will greet our customers into our store and tailor your approach to support the purpose of their visit.
• Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times.
• Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development.

WHAT SKILLS DO I NEED?

• Friendly and attentive; you'll constantly interact with customers in store from all over the world to provide an exceptional customer experience.
• Awareness and knowledge of our brand, our style and our brand values - you'll support and influence your peers and customers alike.
• Can do attitude and lots of enthusiasm - there's a lot of time spent on interacting with customers and colleagues on our busy shop floors.
• Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure.
• Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools.
• You'll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints.
• Excellent attention to detail.
• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.

About the location

Our concession in Selfridges, Bullring Birmingham has been open since 2006 and usually trades from 10:00am - 20:00pm (subject to seasonal change). Our team is a diverse and hard working bunch who get their best results when having fun. Store Location: Approximately a ten minute journey from Birmingham New Street station.

What we stand for

• The Customer is the Boss.
• We work as one proud team to get the best for our customers.
• One Team: We are joined up and encourage others to share their ideas.
• We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind.
• We Are Responsible: We are self aware, understand the impact we have on others and are positive about the future.

A generous wardrobe allowance so that you can wear our beautiful clothes to work each day. Potential to earn more from our team commission scheme. We are a disability committed certified employer. Employee discount for you to spend with family and friends. Up to 2 years service 33 days (25 days + bank holidays). Over 2 years service 36 days (28 days + bank holidays). Access to dental cash plan.