Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, deliver exceptional customer service, and manage store operations.
- Company: Join AllSaints, a global fashion brand committed to sustainability and diversity.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and wellness support.
- Why this job: Be part of an iconic location and contribute to a vibrant shopping experience.
- Qualifications: Must have at least one year as a stylist at AllSaints with strong customer service skills.
- Other info: Embrace a culture of teamwork and innovation in a dynamic retail environment.
The predicted salary is between 28800 - 43200 £ per year.
Senior Stylist (37.5 hours per week) – Battersea Power Station
London, England, United Kingdom , Permanent
We\’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
Our senior stylists are the fundamental link between our products and customers, delivering exceptional customer service based on great product knowledge, selling skills and styling, but also through being a role model to the rest of the stylist team.
As a senior stylist you will have the opportunity to take ownership of running a floor or department, opening and closing the store, and assisting the management team in merchandising to create an engaging shopping experience. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.
Our senior stylists will have spent at least a year in a stylist role with us already, mastering all aspects of the stylist role across product, proposition and people and demonstrating fantastic customer centric service every day. You will be consistently demonstrating the brand values and ambition to progress at AllSaints. This role will challenge you to the next stage in your career and encourage your development through a wider scope of remit and opportunities.
WHAT WILL I BE DOING?
- You will be responsible for the opening/closing of the store, demonstrating confidence with cash handling, keyholding and security, deploying the team according to your store’s floor plan and delivering team briefs
- You will manage the delivery of our products, ensuring that our deliveries are efficiently processed by the team and newness hits our floors as quickly as possible for our customers
- You’ll make sure all daily tasks and requests are dealt with accurately and quickly, adhering at all times to company policies and procedures actively collaborating and sharing our values with the stylists
- You will implement best practice and ways of working within the store, mentoring new joiners to the team and demonstrating the AllSaints way of working
- You will support the brand leader and store manager with any management responsibilities, ensuring that the back of house operations are completed and standards maintained
- Learn and understand how shift rotas are organised and deployed, acting as a point of contact for any general queries from stylists if they need support
- Lead the placement of our bestsellers and key investment merchandising to entice and attract our customers
- Identify selling opportunities by actively approaching all customers with the intention of building rapport, influence styling and closing the sale
- You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
- You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
- You make use of all available training material to confidently display a thorough product knowledge so that you are able to sell the AllSaints brand to the customer and upskill the stylist team
- Ensure immaculate presentation of the store at all times in terms of cleanliness, organisation and merchandising of both the sales floor and back of house areas
- You will be confident in your ability to influence and coach team members in order for them to maximise their growth within the brand
- You will be able to create an environment where you inspire others and work as one team to deliver an exceptional brand experience consistent with our brand values
- You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis
- You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly
WHAT SKILLS DO I NEED?
- You will need to have spent a minimum of a year in a stylist role at AllSaints before progressing to the senior stylist role
- You will be seen as a role model, already delivering great and consistent performance at stylist level with the ambition to step up into line management in the medium team
- You live and breath the AllSaints values and behaviours and can confidently explain these expectations to other members of the team
- You are confident and capable in your role and have a great understanding of AllSaints’ processes and procedures
- Your team feed off your positive attitude and have a winning mentality to get the best results
- Action orientated and solution driven to achieve results. When challenges arise, you are proactive in problem solving and resolving any issues
- Tech savvy; you\’ll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
- Able to assert authority in a fair and consistent manner. The stylist team trust you to escalate any minor store or people issues
- Innovative and reactive to trade; you are able to quickly adapt the shop floor and focuses to meet targets and deliver exceptional customer service
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
ABOUT THE LOCATION
We’re proud to unveil our new AllSaints store at Battersea Power Station – an iconic London landmark turned cutting-edge shopping and lifestyle destination. Home to a growing community of affluent residents, stylish young professionals, and experience-driven visitors, Battersea offers the perfect backdrop for our brand.
With over 22 million visitors since opening, its mix of high-end and high-street retail, vibrant dining, and one-of-a-kind attractions makes it a true destination. From locals to tourists, day-trippers to daily regulars – AllSaints is now part of one of London’s most exciting retail experiences.
WHAT WE STAND FOR
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
BENEFITS
- A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
- Potential to earn more from our team commission scheme
- We are a disability committed certified employer
- Employee discount for you to spend with family and friends
- Up to 2 years service 33 days (25 days + bank holidays)
- Over 2 years service 36 days (28 days + bank holidays)
- Access to dental cash plan & free virtual GP appointments through Aviva
- UNUM employee assistance helpline
- Life assurance cover
- Access to discounted gym membership and corporate discounts
- Free, confidential, wellbeing and lifestyle support with Retail Trust
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
- Health days for you to use either for physical or mental wellness
- Dedicated mental health support from our mental health first aiders
- Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
#J-18808-Ljbffr
Senior Stylist (37.5 hours per week) - Battersea Power Station employer: ALLSAINTS Retail Limited
Contact Detail:
ALLSAINTS Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Stylist (37.5 hours per week) - Battersea Power Station
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and culture. Understanding what the company stands for will help you align your responses during interviews and demonstrate that you're a perfect fit for their team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to discuss specific instances where you provided exceptional service will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of AllSaints, especially those in stylist roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on fashion trends and AllSaints' latest collections. Being knowledgeable about their products will not only impress during interviews but also show your genuine passion for the brand.
We think you need these skills to ace Senior Stylist (37.5 hours per week) - Battersea Power Station
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Senior Stylist. Highlight your relevant experience in customer service, team leadership, and product knowledge in your application.
Tailor Your CV: Customise your CV to reflect your experience as a stylist, focusing on achievements that demonstrate your ability to deliver exceptional customer service and mentor team members. Use specific examples that align with the brand values of AllSaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and your understanding of AllSaints' brand ethos. Mention how your previous experience has prepared you for this role and express your enthusiasm for contributing to the team at Battersea Power Station.
Showcase Your Personality: In your application, let your personality shine through. AllSaints values a positive attitude and a winning mentality, so convey your enthusiasm for the role and your commitment to creating an engaging shopping experience for customers.
How to prepare for a job interview at ALLSAINTS Retail Limited
✨Show Your Passion for Fashion
As a Senior Stylist, your love for fashion should shine through. Be prepared to discuss your favourite trends, styles, and how you can represent the AllSaints brand. Share personal experiences that highlight your enthusiasm for the industry.
✨Demonstrate Customer-Centric Service
Since the role focuses heavily on customer service, come equipped with examples of how you've gone above and beyond for customers in the past. Highlight your ability to build rapport and resolve issues effectively, showcasing your commitment to customer satisfaction.
✨Know the Brand Inside Out
Familiarise yourself with AllSaints' values, products, and recent collections. Being able to articulate what makes the brand unique will demonstrate your genuine interest and help you connect with the interviewers on a deeper level.
✨Prepare for Team Leadership Questions
As a Senior Stylist, you'll be expected to lead and mentor others. Think about your leadership style and prepare to discuss how you would inspire and motivate your team. Share specific examples of how you've successfully managed or supported colleagues in previous roles.
