At a Glance
- Tasks: Support a tech-driven transformation in retail, bridging business needs and technical solutions.
- Company: Join a global brand committed to sustainability and innovation.
- Benefits: Enjoy discounts, generous holiday, hybrid working, and wellness support.
- Other info: Work in vibrant Shoreditch with excellent career growth opportunities.
- Why this job: Be part of an exciting project that enhances customer experiences and drives change.
- Qualifications: Experience in retail business analysis and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
The role
As a Business Analyst on our Transformation team, you will be instrumental in supporting the technology-powered transformation program - Project Nova - at AllSaints, bridging the gap between business needs and technical solutions. You will play a crucial role in defining requirements, mapping processes, identifying process improvements and driving change across various workstreams.
This role requires a strong Retail Business Analyst skillset, with particular experience in the Retail and Customer space, demonstrating experience in delivering innovative in-store technology, creating seamless customer journeys and driving operational excellence for store teams. You will ensure that business needs are accurately captured, translated, and delivered, contributing directly to Project Nova's success in making our brand and experiences truly customer-centric.
The project and team
Reporting directly to the Global Head of Transformation, you will be working within our Retail workstream, partnering closely with our product owner, project manager, solution architect and delivery partners, to identify and implement solutions which meet the evolving needs of our retail teams and our customers. This role requires significant collaboration with business stakeholders (e.g Retail Operations, Store Teams, Customer, Ecommerce, Finance, ERP), bridging the gap between business needs and technical requirements on all retail technology projects. You will be an integral part of a dynamic team driving the transformation for AllSaints.
What will I be doing?
- Requirements Elicitation & Management: Prepare, lead and facilitate workshops with business stakeholders to elicit, analyse, and document detailed functional and non-functional requirements. Working at varying levels of detail from initial high-level scoping to detailed requirements during delivery, consistently bringing clarity to the business needs. Translate complex business requirements into clear, concise, and actionable user stories, acceptance criteria and process flows. Manage and prioritise requirements in collaboration with product owner, ensuring alignment with Project Nova's strategic objectives and workstream goals.
- Process Analysis & Design: Map current state business processes and design optimised future state processes, identifying opportunities for efficiency and improvement, particularly within in-store retail, omnichannel and customer domains. Develop process documentation, including swimlane diagrams and workflow models.
- Stakeholder Collaboration & Communication: Act as a key liaison between business users and technical development teams, ensuring mutual understanding and effective communication throughout the project lifecycle. Communicate complex technical concepts and business impacts clearly to both technical and non-technical audiences. Support change management activities by helping to articulate the 'why' behind changes and preparing training materials.
- Testing and BAU Handover Support: Collaborate with QA teams to develop test cases and scenarios based on defined requirements. Support User Acceptance Testing (UAT) by coordinating business users, documenting defects, and ensuring resolution. Support in transfer of documentation and knowledge to BAU owners and Service Delivery, at close of projects.
What skills do I need?
- Extensive Business Analyst experience in a retail environment, supporting large-scale technology transformation programs, in particular delivery of Mobile POS, Clientelling, Omnichannel journeys (Click and Collect, etc.).
- Proven ability to elicit, analyse, document, and manage complex business requirements for software development projects.
- Strong proficiency in process mapping and business process re-engineering.
- Familiarity with agile methodologies (Scrum, Kanban) and tools (e.g., Jira, Confluence).
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional communication (written and verbal), interpersonal, and presentation skills.
- Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
About the location
Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location: Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.
What we stand for
- The Customer is the Boss: We work as one proud team to get the best for our customers.
- One Team: We are joined up and encourage others to share their ideas.
- We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind.
- We Are Responsible: We are self aware, understand the impact we have on others and are positive about the future.
A generous wardrobe allowance so that you can wear our beautiful clothes to work each day. We are a disability committed certified employer. Employee discount for you to spend with family and friends. 25 days holiday increasing to 28 days after 2 years continuous service. Bank holidays, birthdays and volunteering days off. Access to dental cash plan & free virtual GP appointments through Aviva. UNUM employee assistance helpline. Life assurance cover. Access to discounted gym membership and corporate discounts. Hybrid working in our historic East London studios, working hours are 9-5.30pm. Free, confidential, wellbeing and lifestyle support with Retail Trust. Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause). Health days for you to use either for physical or mental wellness. Dedicated mental health support from our mental health first aiders. Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
Retail Business Analyst in City of London employer: ALLSAINTS Retail Limited
AllSaints is an exceptional employer, offering a vibrant work culture in the heart of Shoreditch, London, where creativity and collaboration thrive. With a strong commitment to employee well-being, we provide generous benefits including a wardrobe allowance, extensive holiday, and mental health support, all while fostering an inclusive environment that values diversity and personal growth. Join us in our exciting transformation journey, where your contributions will directly impact our customer-centric initiatives and innovative retail solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Business Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly fits into their team.
✨Tip Number 3
Practice your problem-solving skills! As a Retail Business Analyst, you'll need to demonstrate your analytical abilities. Work through case studies or scenarios that reflect the challenges you might face in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Retail Business Analyst in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in retail business analysis. We want to see how your skills align with the role, especially around technology transformation and customer-centric solutions.
Showcase Your Process Mapping Skills:Since this role involves a lot of process analysis, don’t forget to mention any experience you have with mapping processes or improving workflows. We love seeing concrete examples of how you've made things better in previous roles!
Communicate Clearly:Your written application should reflect your ability to communicate complex ideas simply. Use clear language and structure your thoughts well, as this will give us a taste of how you’ll communicate with stakeholders in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ALLSAINTS Retail Limited
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge, especially around technology transformation in the sector. Be ready to discuss how you've previously contributed to projects that improved customer journeys or operational efficiency.
✨Master the Art of Requirements Elicitation
Prepare to showcase your skills in gathering and managing requirements. Think of examples where you've led workshops or collaborated with stakeholders to translate complex needs into actionable user stories. This will demonstrate your ability to bridge the gap between business and tech.
✨Process Mapping is Key
Familiarise yourself with process mapping techniques and be ready to discuss how you've used them in past roles. Bring examples of how you've identified inefficiencies and designed optimised processes, particularly in retail settings.
✨Communicate Like a Pro
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to liaise with both technical teams and non-technical stakeholders. Prepare to share instances where your communication made a significant impact on project outcomes.
