At a Glance
- Tasks: Support a tech-driven transformation in retail, bridging business needs and technical solutions.
- Company: Join a global brand committed to sustainability and innovation.
- Benefits: Enjoy discounts, generous holiday, hybrid working, and wellness support.
- Other info: Work in vibrant Shoreditch with excellent career growth opportunities.
- Why this job: Be part of an exciting project that enhances customer experiences and drives change.
- Qualifications: Experience in retail business analysis and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
The role
As a Business Analyst on our Transformation team, you will be instrumental in supporting the technology-powered transformation program - Project Nova - at AllSaints, bridging the gap between business needs and technical solutions. You will play a crucial role in defining requirements, mapping processes, identifying process improvements and driving change across various workstreams.
This role requires a strong Retail Business Analyst skillset, with particular experience in the Retail and Customer space, demonstrating experience in delivering innovative in-store technology, creating seamless customer journeys and driving operational excellence for store teams. You will ensure that business needs are accurately captured, translated, and delivered, contributing directly to Project Nova's success in making our brand and experiences truly customer-centric.
The project and team
Reporting directly to the Global Head of Transformation, you will be working within our Retail workstream, partnering closely with our product owner, project manager, solution architect and delivery partners, to identify and implement solutions which meet the evolving needs of our retail teams and our customers. This role requires significant collaboration with business stakeholders (e.g Retail Operations, Store Teams, Customer, Ecommerce, Finance, ERP), bridging the gap between business needs and technical requirements on all retail technology projects. You will be an integral part of a dynamic team driving the transformation for AllSaints.
What will I be doing?
- Requirements Elicitation & Management: Prepare, lead and facilitate workshops with business stakeholders to elicit, analyse, and document detailed functional and non-functional requirements. Working at varying levels of detail from initial high-level scoping to detailed requirements during delivery, consistently bringing clarity to the business needs. Translate complex business requirements into clear, concise, and actionable user stories, acceptance criteria and process flows. Manage and prioritise requirements in collaboration with product owner, ensuring alignment with Project Nova's strategic objectives and workstream goals.
- Process Analysis & Design: Map current state business processes and design optimised future state processes, identifying opportunities for efficiency and improvement, particularly within in-store retail, omnichannel and customer domains. Develop process documentation, including swimlane diagrams and workflow models.
- Stakeholder Collaboration & Communication: Act as a key liaison between business users and technical development teams, ensuring mutual understanding and effective communication throughout the project lifecycle. Communicate complex technical concepts and business impacts clearly to both technical and non-technical audiences. Support change management activities by helping to articulate the 'why' behind changes and preparing training materials.
- Testing and BAU Handover Support: Collaborate with QA teams to develop test cases and scenarios based on defined requirements. Support User Acceptance Testing (UAT) by coordinating business users, documenting defects, and ensuring resolution. Support in transfer of documentation and knowledge to BAU owners and Service Delivery, at close of projects.
What skills do I need?
- Extensive Business Analyst experience in a retail environment, supporting large-scale technology transformation programs, in particular delivery of Mobile POS, Clientelling, Omnichannel journeys (Click and Collect, etc.).
- Proven ability to elicit, analyse, document, and manage complex business requirements for software development projects.
- Strong proficiency in process mapping and business process re-engineering.
- Familiarity with agile methodologies (Scrum, Kanban) and tools (e.g., Jira, Confluence).
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional communication (written and verbal), interpersonal, and presentation skills.
- Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
About the location
Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location: Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.
What we stand for
- The Customer is the Boss: We work as one proud team to get the best for our customers.
- One Team: We are joined up and encourage others to share their ideas.
- We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind.
- We Are Responsible: We are self aware, understand the impact we have on others and are positive about the future.
A generous wardrobe allowance so that you can wear our beautiful clothes to work each day. We are a disability committed certified employer. Employee discount for you to spend with family and friends. 25 days holiday increasing to 28 days after 2 years continuous service. Bank holidays, birthdays and volunteering days off. Access to dental cash plan & free virtual GP appointments through Aviva. UNUM employee assistance helpline. Life assurance cover. Access to discounted gym membership and corporate discounts. Hybrid working in our historic East London studios, working hours are 9-5.30pm. Free, confidential, wellbeing and lifestyle support with Retail Trust. Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause). Health days for you to use either for physical or mental wellness. Dedicated mental health support from our mental health first aiders. Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
Retail Business Analyst in City of London employer: ALLSAINTS Retail Limited
ALLSAINTS Retail Limited is an exceptional employer that values creativity and teamwork, offering a vibrant work culture in the heart of London. Employees benefit from flexible working hours, opportunities for personal growth, and a supportive environment that encourages innovation and collaboration. Join us to be part of a dynamic team that not only enhances the customer experience but also fosters your professional development in the fashion retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Business Analyst in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ALLSAINTS Retail Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ALLSAINTS Retail Limited!
We think you need these skills to ace Retail Business Analyst in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ALLSAINTS Retail Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ALLSAINTS Retail Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ALLSAINTS Retail Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ALLSAINTS Retail Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
