Partner Brand Leader (Maternity Cover) - Selfridges Womenswear

As our partner brand leader in a department store concession, you’re responsible for leading, managing and motivating your team to deliver an exceptional brand experience to our customers. Standing out in your surroundings for all of the right reasons, you’ll take full ownership of delivering the AllSaints experience in your concession, as well as engaging with customers and delivering amazing service. This is your opportunity to introduce AllSaints to potential new customers and showcase the unique products and incredible customer service we offer.

The role will involve great time management, resilience, multitasking and determination to ensure that the customer journey, the financial targets and delivery of business-critical updates all happen appropriately. Leadership of your team will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

What will I be doing?

• You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring customer experience.
• Partnering and developing strong relationships with the host store, you will look for opportunities to elevate and promote the brand.
• You hold responsibility for the development of your team. By hosting annual appraisals for all team members, you will recognise and highlight achievements as well as identify areas of improvement, setting the objectives for each individual’s needs.
• Effectively plan and deliver monthly floor sets, promoting our new collections and driving sales across all product categories.
• With the support of our reporting technologies, you walk our shop floors on a daily basis "through the eyes of our customers", maximising all trade opportunities, identifying and reacting to risks at the earliest stage with pace.
• Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers – showcasing achievements and the pride in your team through our Google platforms.

What skills do I need?

• First and foremost you are an amazing leader. You strive to get the best from your team, identifying strengths and you inspire your teams to dazzle our customers.
• You have a proven ability to grow our talent with strong examples of team development and progression.
• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit (or three!).
• You have strong relationship-management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when needed.
• Tenacity and belief to succeed – you aim high, setting challenging targets and deadlines for your team to work toward.
• You have the winning mentality that your team aspire to.
• Strong business acumen – you know your business inside and out. An active user of all reporting technologies with proven ability to use them to your commercial advantage; you know what your customers want and how to deliver on their expectations – it's your passion and it shows!
• Honest, trustworthy and dependable – you live by our brand values. A protector of the brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer’s health and safety.
• You are dedicated and committed to the success of the brand.
• Positive and inspiring: you’re a natural coach and want to help our teams do their best and feel appreciated.

About the location

Our concession in Selfridges, London has been open since 2006 and usually trades from 10:00 am – 10:00 pm (subject to seasonal change). Voted the world’s best department store, Selfridges London is an iconic landmark. Our passionate teams are located on the very busy first and third floors. Store location. Located in TFL zone one and approximately a five-minute journey from Bond Street station.

Benefits

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
• Potential to earn more from our team commission scheme.
• We are a disability-committed certified employer.
• Employee discount for you to spend with family and friends.
• Up to 2 years’ service 33 days (25 days + bank holidays).
• Over 2 years’ service 36 days (28 days + bank holidays).
• Access to dental cash plan & free virtual GP appointments through Aviva.
• UNUM employee assistance helpline.
• Life assurance cover.
• Access to discounted gym membership and corporate discounts.
• Free, confidential, well-being and lifestyle support with Retail Trust.
• Enhanced family-leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
• Health days for you to use either for physical or mental wellness.
• Dedicated mental-health support from our mental-health first aiders.
• Eye care vouchers, season-ticket loans and much more!

Equal opportunities and support

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.