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- Tasks: Lead a passionate team to create an unforgettable shopping experience for our customers.
- Company: Join a global fashion brand committed to sustainability and community.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and flexible working hours.
- Why this job: Be part of a vibrant team that celebrates diversity and creativity in fashion.
- Qualifications: Strong leadership skills and a love for fashion are essential.
- Other info: Access to mental health support and wellness initiatives for a balanced lifestyle.
The predicted salary is between 30000 - 40000 £ per year.
Newcastle upon Tyne, England, United Kingdom, Permanent. We’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
The role involves assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. The store leadership roles are not just about what happens within the store’s walls; it’s also about the community around you. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership.
As a store manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also oversee and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system. The role will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately.
Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
What will I be doing?
- You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experience.
- Support the brand leader in the development of your team. You will recognise and highlight achievements as well as identify areas of improvement.
- You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.
- With the help of our reporting technologies, you walk our shop floors on a daily basis ’through the eyes of our customers’, maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platforms.
- Awareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner.
What skills do I need?
- First and foremost you are an amazing leader. You strive to get the best from your team, identifying strengths and you inspire our teams to dazzle our customers.
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
- You have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when needed.
- Tenacity and belief to succeed - you aim high, aiming for challenging targets and deadlines and supporting your team to work towards them.
- You have the winning mentality that your team aspire to.
- Strong business acumen - you know your business inside and out. An active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it’s your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable - you live by our brand values.
- A protector of the brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer’s health and safety.
- You are dedicated and committed to the success of the brand.
- Positive and inspiring: you’re a natural coach and want to help our teams do their best and feel appreciated.
About the location
Our standalone store in the Metro Centre, Newcastle has been open since 2008 and usually trades from 9:00am - 21:00pm (subject to seasonal change). Our store is the smallest AllSaints mainline store in the world, but it is still a busy and bustling environment. Our team is a close knit, diverse group with a wide range of interests but we all share a passion for fashion and take pride in our mission to showcase that our brand is for everyone.
Store Location: Approximately a 20 minute journey from Newcastle station.
A generous wardrobe allowance so that you can wear our beautiful clothes to work each day. Potential to earn more from our team commission scheme. We are a disability committed certified employer. Employee discount for you to spend with family and friends. Up to 2 years service 33 days (25 days + bank holidays). Over 2 years service 36 days (28 days + bank holidays). Access to dental cash plan & free virtual GP appointments through Aviva. UNUM employee assistance helpline. Life assurance cover. Access to discounted gym membership and corporate discounts. Free, confidential, wellbeing and lifestyle support with Retail Trust. Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause). Health days for you to use either for physical or mental wellness. Dedicated mental health support from our mental health first aiders. Eye care vouchers, season ticket loans and much more!
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
Store Manager - Metro Centre in Newcastle upon Tyne employer: ALLSAINTS Retail Limited
Contact Detail:
ALLSAINTS Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Metro Centre in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research AllSaints, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for the brand and how you can contribute to their exciting plans.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about times you've led a team, tackled challenges, or delivered exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Manager - Metro Centre in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share why you’re excited about the role and how you can inspire others with your style. We want to see that you’re not just a fit for the job, but also for our brand.
Highlight Your Leadership Skills: As a store manager, leadership is key! Make sure to showcase your experience in motivating teams and creating a positive environment. We’re looking for someone who can bring out the best in their team, so share specific examples of how you've done this in the past.
Be Customer-Centric: We’re all about delivering an exceptional customer experience. In your application, mention how you’ve gone above and beyond for customers in previous roles. Show us that you understand the importance of building relationships and creating a welcoming atmosphere.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our brand and what we stand for!
How to prepare for a job interview at ALLSAINTS Retail Limited
✨Know Your Brand Inside Out
Before the interview, dive deep into AllSaints' history, values, and product lines. Being able to discuss specific collections or sustainability practices will show your passion and understanding of the brand, which is crucial for a Store Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team to achieve targets or improved customer service. This will demonstrate your ability to inspire and manage a diverse group effectively.
✨Emphasise Community Engagement
Since the role involves being a part of the community, come ready with ideas on how to engage local customers. Discuss any previous experiences where you’ve built relationships within a community or enhanced customer loyalty through events or initiatives.
✨Demonstrate Your Business Acumen
Be prepared to talk about how you’ve used data and reporting technologies to drive sales and improve customer experiences. Highlight specific metrics or outcomes from your past roles that showcase your strong business sense and ability to adapt strategies based on insights.