General Manager - Manchester Arndale

Manchester, England, United Kingdom, Permanent. We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

The role involves leading, managing and motivating your team to deliver an exceptional brand experience to our customers. The store leadership role is not just about what happens within the store’s walls; it’s also about the community around you. Your store is seen as the centre of a community of AllSaints fans and customers in your surrounding area.

As brand leader, you’ll take full ownership for delivering the AllSaints experience in your city, supporting any concession partnerships as well as engaging in the community and delivering amazing in-store service. The role will involve exceptional time management, resilience, multitasking and determination to ensure that the in-store customer journey, financial targets and delivery of business critical updates all happen appropriately.

Leadership of your team of managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing. You’ll also need to build great relationships without relying on hierarchy since you’ll have the opportunity to influence and partner with local concessions and your surrounding community.

What will I be doing?

• You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store experience.
• You hold responsibility for the development of your team, hosting annual appraisals for all team members, recognising achievements and identifying areas of improvement.
• Effectively plan and deliver monthly floor sets, promoting new collections and driving sales across all product categories.
• Lead floor walks with full understanding of your business, KPI performance and reasoning behind any commercial decision.
• Own all areas of your business, from customer experience to payroll, profit protection, health & safety and recruitment.
• Set expectations for your management team, occasionally stepping into other roles to upskill and provide feedback.
• Maximise trade opportunities, identifying and reacting to risks at the earliest stage.
• Ensure your management and Stylist teams adhere to wardrobe and grooming guidelines and operational excellence.
• Handle all employee related matters in store, working alongside your people and culture advisor to resolve issues effectively.

What skills do I need?

• You are an amazing leader, striving to get the best from your team and inspiring them to dazzle customers.
• You love fashion and are an irresistible ambassador for AllSaints.
• You have strong relationship management skills, creating fun and inviting environments.
• You possess tenacity and belief to succeed, setting challenging targets for your team.
• You have strong business acumen, knowing your business inside and out.
• You have a natural affinity for learning new systems and processes in a digital environment.
• You are honest, trustworthy and dependable, living by our brand values.
• You are dedicated and committed to the success of the brand.
• You are positive and inspiring, wanting to help teams do their best and feel appreciated.

About the location

Our Arndale, Manchester store has been open since 2019 and usually trades from 10:00am - 19:00pm (subject to seasonal change). Our store is one of a handful of stores in the UK with a modern design and aesthetic, making it unique to our customers.

What we stand for

• The Customer is the Boss: We work as one proud team to get the best for our customers.
• One Team: We are joined up and encourage others to share their ideas.
• We Do What We Say We Will: We know our goals and work with clear outcomes in mind.
• We Are Responsible: We are self-aware and understand the impact we have on others.

We offer a generous wardrobe allowance, potential to earn more from our team commission scheme, employee discount, 25 days holiday increasing to 28 days after 2 years continuous service, access to dental cash plan, life assurance cover, discounted gym membership, and enhanced family leave benefits.

We aim to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give their best. We recognise the importance of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.