Stylist (37.5 hours per week) - Selfridges London Menswear

What will I be doing?

• You will be responsible for the opening/closing of the store, demonstrating confidence with cash handling, keyholding and security, deploying the team according to your store’s floor plan and delivering team briefs.
• You will manage the delivery of our products, ensuring that our deliveries are efficiently processed by the team and newness hits our floors as quickly as possible for our customers.
• You’ll make sure all daily tasks and requests are dealt with accurately and quickly, adhering at all times to company policies and procedures actively collaborating and sharing our values with the stylists.
• You will implement best practice and ways of working within the store, mentoring new joiners to the team and demonstrating the AllSaints way of working.
• You will support the brand leader and store manager with any management responsibilities, ensuring that the back of house operations are completed and standards maintained.
• Learn and understand how shift rotas are organised and deployed, acting as a point of contact for any general queries from stylists if they need support.
• Lead the placement of our bestsellers and key investment merchandising to entice and attract our customers.
• Identify selling opportunities by actively approaching all customers with the intention of building rapport, influence styling and closing the sale.
• You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
• You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust.
• You make use of all available training material to confidently display a thorough product knowledge so that you are able to sell the AllSaints brand to the customer and upskill the stylist team.
• Ensure immaculate presentation of the store at all times in terms of cleanliness, organisation and merchandising of both the sales floor and back of house areas.
• You will be confident in your ability to influence and coach team members in order for them to maximise their growth within the brand.
• You will be able to create an environment where you inspire others and work as one team to deliver an exceptional brand experience consistent with our brand values.
• You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis.
• You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly.

What skills do I need?

• You will need to have spent a minimum of a year in a stylist role at AllSaints before progressing to the senior stylist role.
• You will be seen as a role model, already delivering great and consistent performance at stylist level with the ambition to step up into line management in the medium term.
• You live and breathe the AllSaints values and behaviours and can confidently explain these expectations to other members of the team.
• You are confident and capable in your role and have a great understanding of AllSaints’ processes and procedures.
• Your team feed off your positive attitude and have a winning mentality to get the best results.
• Action orientated and solution driven to achieve results. When challenges arise, you are proactive in problem solving and resolving any issues.
• Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system.
• Able to assert authority in a fair and consistent manner. The stylist team trust you to elevate any minor store or people issues.
• Innovative and reactive to trade; you are able to quickly adapt the shop floor and focuses to meet targets and deliver exceptional customer service.
• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.

About the location

Our concession in Selfridges, London has been open since 2006 and usually trades from 10:00am - 22:00pm (subject to seasonal change). Voted the world's best department store, Selfridges London is an iconic landmark. Our passionate teams are located on the very busy first and third floors. Store Location: Located in TFL zone one and approximately a five minute journey from Bond Street station.

What we stand for:

• The Customer is the Boss
• One Team
• We Do What We Say We Will
• We Are Responsible

Benefits include:

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
• Potential to earn more from our team commission scheme.
• Employee discount for you to spend with family and friends.
• 25 days holiday increasing to 28 days after 2 years continuous service.
• Bank holidays, birthdays and volunteering days off.
• Access to dental cash plan & free virtual GP appointments through Aviva.
• UNUM employee assistance helpline.
• Life assurance cover.
• Access to discounted gym membership and corporate discounts.
• Free, confidential, wellbeing and lifestyle support with Retail Trust.
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause).
• Health days for you to use either for physical or mental wellness.
• Dedicated mental health support from our mental health first aiders.
• Eye care vouchers, season ticket loans and much more!

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.