At a Glance
- Tasks: Lead a dynamic team to create an unforgettable shopping experience for our customers.
- Company: Join a global fashion brand committed to sustainability and community.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and health support.
- Other info: Work in the iconic Selfridges, with excellent career growth opportunities.
- Why this job: Be a fashion ambassador and inspire your team while driving sales.
- Qualifications: Strong leadership skills and a passion for fashion are essential.
The predicted salary is between 40000 - 50000 € per year.
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
As a store manager, you’re responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. For us, the store leadership roles are not just about what happens within the store’s walls - although we want to deliver a wow, showroom experience to our customers every single day - it’s also about the community around you. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a store manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also oversee and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately. Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
What will I be doing?
- You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experience.
- Support the brand leader in the development of your team. You will recognise and highlight achievements as well as identify areas of improvement.
- You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.
- With the help of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platforms.
- Awareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner.
What skills do I need?
- First and foremost you are an amazing leader. You strive to get the best from your team, identifying strengths and you inspire our teams to dazzle our customers.
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
- You have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when needed.
- Tenacity and belief to succeed - you aim high, aiming for challenging targets and deadlines and supporting your team to work towards them. You have the winning mentality that your team aspire to.
- Strong business acumen - you know your business inside and out. An active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable - you live by our brand values.
- A protector of the brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand.
- Positive and inspiring: you’re a natural coach and want to help our teams do their best and feel appreciated.
About the location
Our concession in Selfridges, London has been open since 2006 and usually trades from 10:00am - 22:00pm (subject to seasonal change). Voted the world's best department store, Selfridges London is an iconic landmark. Our passionate teams are located on the very busy first and third floors. Store Location: Located in TFL zone one and approximately a five minute journey from Bond Street station.
Benefits
- A generous wardrobe allowance so that you can wear our beautiful clothes to work each day.
- Potential to earn more from our team commission scheme.
- We are a disability committed certified employer.
- Employee discount for you to spend with family and friends.
- Up to 2 years service 33 days (25 days + bank holidays).
- Over 2 years service 36 days (28 days + bank holidays).
- Access to dental cash plan & free virtual GP appointments through Aviva.
- UNUM employee assistance helpline.
- Life assurance cover.
- Access to discounted gym membership and corporate discounts.
- Free, confidential, wellbeing and lifestyle support with Retail Trust.
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
- Health days for you to use either for physical or mental wellness.
- Dedicated mental health support from our mental health first aiders.
- Eye care vouchers, season ticket loans and much more!
Equal Opportunity
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
Store Manager - Selfridges Womenswear in London employer: ALLSAINTS Retail Limited
At AllSaints, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and creativity. As a Store Manager at our iconic Selfridges location in London, you'll enjoy a generous benefits package, including a wardrobe allowance, employee discounts, and comprehensive wellness support, all while leading a passionate team dedicated to delivering outstanding customer experiences. With ample opportunities for personal and professional growth, you will be empowered to inspire your team and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Selfridges Womenswear in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with AllSaints' products, values, and community. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate who truly gets it.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where AllSaints is involved. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 3
Showcase your leadership skills! Prepare examples of how you've motivated teams or improved customer experiences in previous roles. We want to see that you can inspire others and create a positive environment, just like we do at AllSaints.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the AllSaints family. Let’s make it happen!
We think you need these skills to ace Store Manager - Selfridges Womenswear in London
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Share your personal style and how it aligns with our brand. We want to see that you’re not just a manager, but an ambassador for AllSaints.
Highlight Your Leadership Skills:Make sure to showcase your leadership experience in your application. Talk about how you've motivated teams in the past and how you plan to inspire our team to dazzle customers. We’re looking for someone who can bring out the best in others!
Be Specific About Your Achievements:Don’t just say you’ve hit targets; tell us how you did it! Use specific examples of your successes in previous roles. This helps us see your business acumen and how you can contribute to our goals at AllSaints.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at ALLSAINTS Retail Limited
✨Know Your Brand Inside Out
Before the interview, dive deep into AllSaints' history, values, and latest collections. Being able to discuss how the brand aligns with your personal style and values will show your passion and commitment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific situations where you motivated your team to achieve targets or improved customer experiences. This will demonstrate your ability to inspire and manage effectively.
✨Understand the Community Aspect
Think about how you can connect the store with the local community. Be ready to share ideas on how to engage customers both in-store and online, showing that you understand the importance of building relationships beyond just sales.
✨Demonstrate Your Business Acumen
Familiarise yourself with retail metrics and reporting technologies. Be prepared to discuss how you would use data to drive sales and improve customer service, showcasing your understanding of the business side of retail.
