Brand Leader (Store Manager) - Stratford Westfield in London

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

The role involves leading, managing and motivating your team to deliver an exceptional brand experience to our customers. The store leadership role is not just about what happens within the store's walls; it’s also about the community around you. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area.

As brand leader, you’ll take full ownership for delivering the AllSaints experience in your city, supporting any concession partnerships as well as engaging in the community and delivering amazing in-store service. The role will involve exceptional time management, resilience, multitasking and determination to ensure that in-store customer journey, financial targets and delivery of business critical updates all happen appropriately.

Leadership of your team of managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing. You’ll also need to build great relationships without relying on hierarchy since you’ll have the opportunity to influence and partner with any local concessions and your surrounding community.

What will I be doing?

• You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store experience.
• You hold responsibility for the development of your team, hosting annual appraisals for all team members, recognising achievements and identifying areas of improvement.
• Effectively plan and deliver monthly floor sets, promoting our new collections and driving sales across all product categories.
• You will lead floor walks, occasionally at director level, with full understanding of your business, KPI performance and reasoning behind any commercial decision.
• With support from your District Manager, you own all areas of your business, from customer experience to payroll, profit protection, health & safety and recruitment.
• One management team - you set the expectations, occasionally stepping into other roles to upskill and present on-the-spot feedback.
• Responsible for ensuring your management and Stylist teams adhere to wardrobe and grooming guidelines and operational excellence.
• Awareness and handling of all employee related matters in store, working alongside your people and culture advisor to resolve issues in a timely manner.

What skills do I need?

• You are an amazing leader, striving to get the best from your team and inspiring them to dazzle our customers.
• You love fashion and are an irresistible ambassador for AllSaints.
• You have strong relationship management skills, creating fun and inviting environments for both team and customers.
• Tenacity and belief to succeed, aiming high and setting challenging targets for your team.
• Strong business acumen, knowing your business inside and out and using reporting technologies to your advantage.
• Natural affinity in learning new systems and processes in a digital environment.
• Honest, trustworthy and dependable, living by our brand values.
• A protector of the brand, caring for customers, profit margins and product.
• Positive and inspiring, a natural coach wanting to help our teams do their best.

About the location

We’re excited to open our new AllSaints store in Westfield Stratford City – one of the UK’s busiest shopping destinations. With over 1 million visitors each week and a vibrant, youthful customer base, the centre is a true hub for East London and beyond.

What we stand for

• The Customer is the Boss: We work as one proud team to get the best for our customers.
• One Team: We are joined up and encourage others to share their ideas.
• We Do What We Say We Will: We know our goals and work with clear outcomes in mind.
• We Are Responsible: We are self-aware and understand the impact we have on others.

A generous wardrobe allowance, potential to earn more from our team commission scheme, employee discount, and access to various benefits including health days, mental health support, and enhanced family leave benefits.

We aim to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes.