At a Glance
- Tasks: Lead and inspire your team to create an exceptional customer experience.
- Company: Join a global brand committed to sustainability and community engagement.
- Benefits: Generous wardrobe allowance, employee discounts, and 25+ days holiday.
- Other info: Dynamic store environment with opportunities for personal and professional growth.
- Why this job: Be the heart of the community and make a real impact in-store.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Manchester, England, United Kingdom, Permanent
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
The role involves leading, managing and motivating your team to deliver an exceptional brand experience to our customers. The store leadership role is not just about what happens within the store’s walls; it’s also about the community around you. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership.
As brand leader, you’ll take full ownership for delivering the AllSaints experience in your city, supporting any concession partnerships as well as engaging in the community and delivering amazing in-store service. The role will involve some exceptional time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately.
Leadership of your team of managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing. You’ll also need to be able to build great relationships without relying on hierarchy since you’ll also have the opportunity to influence and partner with any local concessions and your surrounding community.
What will I be doing?
- You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store experience.
- You hold responsibility for the development of your team. By hosting annual appraisals for all team members, you will recognise and highlight achievements as well as identify areas of improvement, setting the objectives for each individual’s needs.
- Effectively plan and deliver monthly floor sets, promoting our new collections and driving sales across all product categories.
- You will lead floor walks, occasionally at director level, with full understanding of your business, KPI performance and with reasoning behind any commercial decision.
- With support from your District Manager and the relationships built with brand support, you own all areas of your business. From customer experience, backstage stockroom operations and people policies to payroll, profit protection, health you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable - you live by our brand values.
- A protector of the brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer's health and safety.
- You are dedicated and committed to the success of the brand.
- Positive and inspiring: you’re a natural coach and want to help our teams do their best and feel appreciated.
About the location
Our Arndale, Manchester store has been open since 2019 and usually trades from 10:00am - 19:00pm (subject to seasonal change). Our store is one of a handful of stores in the UK with a modern design and aesthetic, making it very unique to our customers. Our team loves to keep up to date with fashion trends and enjoy being creative. Store Location: Approximately a 15 minute journey from Manchester Piccadilly station.
What we stand for
- The Customer is the Boss.
- We work as one proud team to get the best for our customers.
- We are joined up and encourage others to share their ideas.
- We know our goals, and we work with clear outcomes in mind.
- We are self aware, understand the impact we have on others and are positive about the future.
A generous wardrobe allowance so that you can wear our beautiful clothes to work each day. Potential to earn more from our team commission scheme. We are a disability committed certified employer. Employee discount for you to spend with family and friends. 25 days holiday increasing to 28 days after 2 years continuous service. Bank holidays, birthdays and volunteering days off. Access to dental cash plan.
General Manager - Manchester Arndale employer: ALLSAINTS Retail Limited
ALLSAINTS Retail Limited is an exceptional employer that values creativity and teamwork, offering a vibrant work culture in the heart of London. Employees benefit from flexible working hours, opportunities for personal growth, and a supportive environment that encourages innovation and collaboration. Join us to be part of a dynamic team that not only enhances the customer experience but also fosters your professional development in the fashion retail industry.
