At a Glance
- Tasks: Lead a vibrant team to create an unforgettable shopping experience for our customers.
- Company: Join a global fashion brand that values diversity and creativity.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and wellness support.
- Other info: Opportunities for career growth and a supportive work environment await you.
- Why this job: Be part of a dynamic team in a flagship store at the heart of London.
- Qualifications: Passion for fashion and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. You’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible. Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
What will I be doing?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team.
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers.
- You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine.
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
- Create and implement floor plans and rotas independently, setting the store up for success for the day.
What skills do I need?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
- Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward.
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations.
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable - you live by our brand values.
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety.
- You are dedicated and committed to the success of the brand.
- A confident and hardworking leader - your team love to work with you and for you.
About the location
Our Regent Street flagship store in London's West End has been open since 2010 and usually trades from 10:00am - 20:00pm (subject to seasonal change). As well as leading our global number one store, our team enjoy sharing their interests in music from a variety of different cultures. Located in TFL zone one and approximately a five minute journey from Oxford Circus station.
What we stand for
- The Customer is the Boss.
- We work as one proud team to get the best for our customers.
- We Do What We Say We Will.
- We are Responsible.
A generous wardrobe allowance so that you can wear our beautiful clothes to work each day. Potential to earn more from our team commission scheme. We are a disability committed certified employer. Employee discount for you to spend with family and friends. Up to 2 years service 33 days (25 days + bank holidays). Over 2 years service 36 days (28 days + bank holidays). Access to dental cash plan & free virtual GP appointments through Aviva. UNUM employee assistance helpline. Life assurance cover. Access to discounted gym membership and corporate discounts. Free, confidential, wellbeing and lifestyle support with Retail Trust. Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause). Health days for you to use either for physical or mental wellness. Dedicated mental health support from our mental health first aiders. Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age. Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
Floor Manager - Regent Street employer: ALLSAINTS Retail Limited
AllSaints is an exceptional employer, offering a vibrant work culture in the heart of London's West End. With a strong commitment to employee well-being, we provide generous benefits including a wardrobe allowance, extensive holiday entitlement, and dedicated mental health support. Our focus on diversity and inclusion ensures that every team member feels valued and empowered to grow within a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Regent Street
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ALLSAINTS Retail Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ALLSAINTS Retail Limited!
We think you need these skills to ace Floor Manager - Regent Street
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ALLSAINTS Retail Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ALLSAINTS Retail Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ALLSAINTS Retail Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ALLSAINTS Retail Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
