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For Companies At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer experiences in-store and online.
- Company: Join AllSaints, a global fashion brand committed to sustainability and community.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and wellness support.
- Why this job: Be part of an iconic location at Battersea Power Station and shape a vibrant retail experience.
- Qualifications: Passion for fashion, leadership skills, and a drive to exceed targets are essential.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 30000 - 42000 £ per year.
London, England, United Kingdom , Fixed-term
We\’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
- You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
- Create and implement floor plans and rotas independently, setting the store up for success for the day
WHAT SKILLS DO I NEED?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
- Tenacity and belief to succeed – you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations – it\’s your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment
- Honest, trustworthy and dependable – you live by our brand values
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer\’s health and safety. You are dedicated and committed to the success of the brand
- A confident and hardworking leader – your team love to work with you and for you and demonstrate these behaviours even in your absence
ABOUT THE LOCATION
We’re proud to unveil our new AllSaints store at Battersea Power Station – an iconic London landmark turned cutting-edge shopping and lifestyle destination. Home to a growing community of affluent residents, stylish young professionals, and experience-driven visitors, Battersea offers the perfect backdrop for our brand.
With over 22 million visitors since opening, its mix of high-end and high-street retail, vibrant dining, and one-of-a-kind attractions makes it a true destination. From locals to tourists, day-trippers to daily regulars – AllSaints is now part of one of London’s most exciting retail experiences.
WHAT WE STAND FOR
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
BENEFITS
- A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
- Potential to earn more from our team commission scheme
- We are a disability committed certified employer
- Employee discount for you to spend with family and friends
- Up to 2 years service 33 days (25 days + bank holidays)
- Over 2 years service 36 days (28 days + bank holidays)
- Access to dental cash plan & free virtual GP appointments through Aviva
- UNUM employee assistance helpline
- Life assurance cover
- Access to discounted gym membership and corporate discounts
- Free, confidential, wellbeing and lifestyle support with Retail Trust
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
- Health days for you to use either for physical or mental wellness
- Dedicated mental health support from our mental health first aiders
- Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
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Floor Manager - Battersea Power Station employer: ALLSAINTS Retail Limited
Contact Detail:
ALLSAINTS Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Battersea Power Station
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and culture. Understanding what the company stands for will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and supported a team in previous roles. Be ready to discuss specific situations where you helped your team achieve targets or improve customer service.
✨Tip Number 3
Research the Battersea Power Station location and its community. Being knowledgeable about the area and its clientele can help you tailor your approach to managing the store and engaging with customers effectively.
✨Tip Number 4
Prepare to discuss your experience with digital tools and customer service systems. Highlight any relevant technology you've used in past roles, as this will show your ability to adapt to the online aspects of the position.
We think you need these skills to ace Floor Manager - Battersea Power Station
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Floor Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Leadership Skills: In your CV and cover letter, provide specific examples of how you've successfully led a team in the past. Mention any relevant achievements that demonstrate your ability to motivate and support team members.
Highlight Your Customer Service Experience: Since the role involves managing customer interactions, emphasise your experience in customer service. Share instances where you went above and beyond to ensure customer satisfaction.
Express Your Passion for Fashion: Make sure to convey your enthusiasm for fashion and the AllSaints brand in your application. Discuss how your personal style and values align with the brand's ethos and how you can contribute to creating an exceptional shopping experience.
How to prepare for a job interview at ALLSAINTS Retail Limited
✨Show Your Passion for Fashion
As a floor manager, your love for fashion should shine through. Be prepared to discuss your favourite trends and how they relate to AllSaints' brand identity. This will demonstrate your genuine enthusiasm and understanding of the products you'll be representing.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams and motivating others. Share specific examples of how you've successfully coached team members in the past, especially in high-pressure situations. This will show that you have the tenacity and belief to succeed, which is crucial for this role.
✨Know the Brand Inside Out
Familiarise yourself with AllSaints' history, values, and product range before the interview. Being able to speak knowledgeably about the brand will impress the interviewers and show that you're committed to being an ambassador for AllSaints.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face as a floor manager. Prepare responses that showcase your problem-solving skills and ability to handle first-line customer queries effectively. This will demonstrate your readiness to provide exceptional service both in-store and online.
