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For Companies At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer experiences in-store and online.
- Company: Join AllSaints, a global fashion brand known for its diverse talent and sustainable practices.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and up to 36 days of holiday.
- Why this job: Be part of a vibrant community, shaping the shopping experience in an iconic location.
- Qualifications: Passion for fashion, leadership skills, and a drive to meet targets are essential.
- Other info: Located in Selfridges London, a world-renowned department store with a dynamic atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Floor Manager (37.5 hours per week) – Selfridges London
London, England, United Kingdom , Permanent
We\’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
- You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
- Create and implement floor plans and rotas independently, setting the store up for success for the day
WHAT SKILLS DO I NEED?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
- Tenacity and belief to succeed – you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations – it\’s your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment
- Honest, trustworthy and dependable – you live by our brand values
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer\’s health and safety. You are dedicated and committed to the success of the brand
- A confident and hardworking leader – your team love to work with you and for you and demonstrate these behaviours even in your absence
ABOUT THE LOCATION
Our concession in Selfridges, London has been open since 2006 and usually trades from 10:00am – 22:00pm (subject to seasonal change). Voted the world\’s best department store, Selfridges London is an iconic landmark. Our passionate teams are located on the very busy first and third floors. Store Location . Located in TFL zone one and approximately a five minute journey from Bond Street station.
WHAT WE STAND FOR
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
BENEFITS
- A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
- Potential to earn more from our team commission scheme
- We are a disability committed certified employer
- Employee discount for you to spend with family and friends
- Up to 2 years service 33 days (25 days + bank holidays)
- Over 2 years service 36 days (28 days + bank holidays)
- Access to dental cash plan & free virtual GP appointments through Aviva
- UNUM employee assistance helpline
- Life assurance cover
- Access to discounted gym membership and corporate discounts
- Free, confidential, wellbeing and lifestyle support with Retail Trust
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
- Health days for you to use either for physical or mental wellness
- Dedicated mental health support from our mental health first aiders
- Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
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Floor Manager (37.5 hours per week) - Selfridges London employer: ALLSAINTS Retail Limited
Contact Detail:
ALLSAINTS Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager (37.5 hours per week) - Selfridges London
✨Tip Number 1
Familiarise yourself with AllSaints' brand values and product range. Understanding the brand's ethos will help you connect with the team and demonstrate your passion during any interviews or discussions.
✨Tip Number 2
Network with current employees or those in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you've successfully motivated a team or improved customer service. Be ready to share specific examples that highlight your ability to drive results.
✨Tip Number 4
Stay updated on retail trends and customer service best practices. Being knowledgeable about the latest developments in the industry will not only impress your interviewers but also show your commitment to delivering an exceptional customer experience.
We think you need these skills to ace Floor Manager (37.5 hours per week) - Selfridges London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Floor Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Leadership Skills: In your CV and cover letter, emphasise your leadership experience and ability to motivate a team. Provide specific examples of how you've successfully managed teams in the past, particularly in retail or customer service environments.
Demonstrate Passion for Fashion: Make sure to convey your enthusiasm for fashion and the AllSaints brand in your application. Share any relevant experiences that showcase your knowledge of fashion trends and customer preferences.
Highlight Customer Service Experience: Since the role involves managing customer interactions, detail your previous customer service roles. Discuss how you have handled customer queries and ensured a positive shopping experience, both in-store and online.
How to prepare for a job interview at ALLSAINTS Retail Limited
✨Show Your Passion for Fashion
As a Floor Manager, you'll need to be an ambassador for AllSaints. Make sure to express your love for fashion during the interview. Share examples of how you've engaged with fashion trends or how you inspire others through your style.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams and motivating others. Prepare specific examples of how you've coached team members to achieve targets and deliver exceptional customer service. This will show that you're ready to take on the responsibilities of the role.
✨Know the Brand Inside Out
Research AllSaints thoroughly before your interview. Understand their products, values, and customer base. Being able to discuss how you can enhance the brand experience will impress the interviewers and demonstrate your commitment.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face as a Floor Manager. Be ready to discuss how you would handle various situations, from managing complaints to ensuring a seamless shopping experience. This will showcase your problem-solving skills and customer-centric approach.
