At a Glance
- Tasks: Lead and inspire a dynamic team to create an exceptional customer experience.
- Company: Join a global fashion brand committed to sustainability and community engagement.
- Benefits: Enjoy a generous wardrobe allowance, employee discounts, and wellness support.
- Other info: Exciting career growth opportunities in a supportive and diverse environment.
- Why this job: Be the face of AllSaints in a vibrant community and make a real impact.
- Qualifications: Proven leadership skills and a passion for fashion are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
The role involves leading, managing and motivating your team to deliver an exceptional brand experience to our customers. The store leadership role is not just about what happens within the store’s walls; it’s also about the community around you. Your store is seen as the centre of a community of AllSaints fans and customers in your surrounding area.
As brand leader, you’ll take full ownership for delivering the AllSaints experience in your city, supporting any concession partnerships as well as engaging in the community and delivering amazing in-store service. The role will involve exceptional time management, resilience, multitasking and determination to ensure that the in-store customer journey, financial targets and delivery of business critical updates all happen appropriately.
Leadership of your team of managers and stylists will be key, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing. You’ll also need to build great relationships without relying on hierarchy, influencing and partnering with local concessions and your surrounding community.
What will I be doing?
- Equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store experience.
- Hold responsibility for the development of your team, hosting annual appraisals for all team members, recognising achievements and identifying areas of improvement.
- Effectively plan and deliver monthly floor sets, promoting new collections and driving sales across all product categories.
- Lead floor walks with full understanding of your business, KPI performance and reasoning behind any commercial decision.
- Own all areas of your business, from customer experience to payroll, profit protection, health & safety and recruitment.
- Set expectations for your management team, occasionally stepping into other roles to upskill and provide feedback.
- Maximise trade opportunities, identifying and reacting to risks at the earliest stage.
- Ensure your management and Stylist teams adhere to wardrobe and grooming guidelines and operational excellence.
- Handle all employee related matters in store, working alongside your people and culture advisor to resolve issues effectively.
What skills do I need?
- Strong leadership skills, inspiring teams to dazzle customers and grow talent.
- A passion for fashion and being an ambassador for AllSaints.
- Strong relationship management skills, creating fun environments for both team and customers.
- Tenacity and belief to succeed, setting challenging targets for your team.
- Strong business acumen, knowing your business inside and out.
- Natural affinity in learning new systems and processes in a digital environment.
- Honesty, trustworthiness and dependability.
- A protector of the brand, caring for customers, profit margins and product.
- Positive and inspiring, wanting to help teams do their best.
Our outlet store in Bicester, Oxfordshire has been open since 2015 and usually trades from 9:00am - 20:00pm (subject to seasonal change). Bicester Village is world famous and attracts millions of people each year.
What we stand for:
- The Customer is the Boss.
- One Team.
- We Do What We Say We Will.
- We Are Responsible.
A generous wardrobe allowance, potential to earn more from our team commission scheme, employee discount, health days, dedicated mental health support, and much more!
We aim to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
General Manager - Bicester Village employer: ALLSAINTS Retail Limited
ALLSAINTS Retail Limited is an exceptional employer that values creativity and teamwork, offering a vibrant work culture in the heart of London. Employees benefit from flexible working hours, opportunities for personal growth, and a supportive environment that encourages innovation and collaboration. Join us to be part of a dynamic team that not only enhances the customer experience but also fosters your professional development in the fashion retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Bicester Village
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ALLSAINTS Retail Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ALLSAINTS Retail Limited!
We think you need these skills to ace General Manager - Bicester Village
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ALLSAINTS Retail Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ALLSAINTS Retail Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ALLSAINTS Retail Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ALLSAINTS Retail Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
