Backstage Senior Stylist (37.5 hours per week) - Westfield White City

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

The role involves organising and managing back of house operations to support store teams in delivering an exceptional brand experience to our customers. The back of house/stockroom is the engine room of our store, and a well-run, organised environment is key to supporting the store to deliver a wow, showroom experience to our customers every single day.

You’ll be taking full ownership and accountability for the stock room area and product. Your day will be spent processing deliveries, and you’ll be the first person in the store to see the new product lines as they arrive. You’ll support the teams with shop floor replenishment, developing an understanding of what your customer wants. You’ll also support our online customers by picking and packing orders for our digital orders.

You will work closely with your management team, supporting the store in reaching its targets and helping them to deliver an exceptional customer experience.

What will I be doing?

• Your day will be varied, fast-paced and most importantly, fun!
• Stock replenishment, deliveries and customer product requests are essential to a successful day.
• Picking and packing orders for our digital customer orders will be in high demand during our busiest periods.
• You will support our cash desks with replenishment of essential stationary and may be asked to support gift wrapping.
• You will actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times.
• You will have great product knowledge and the ability to step “on-stage” to style and serve our customers as needed.
• You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result.
• Housekeeping and ensuring staff areas are maintained to the highest level of expectation.

What skills do I need?

• Friendly and approachable, you'll be constantly interacting with team members, delivery and collection teams and our customers.
• Awareness and knowledge of our brand, our style and our brand values.
• Driven with a can-do attitude - the stockroom is the engine room of all our stores and you’ll be consistently busy.
• Good problem-solving techniques and ability to do so with pace, empathy and sometimes under pressure.
• Tech savvy; you'll be processing our digital orders, store deliveries and customer product requests using our in-store digital tools.
• Excellent attention to detail.
• Confident and articulate.
• You have strong organisational skills, creating an organised back of house environment for both you and the wider store team.
• You aim high, setting yourself targets and deadlines to work towards.
• You have a winning mentality and you love to work at pace.
• You have an interest in the wider store and all of its operations, customer and team members.
• You know what the customers want and how to support the store to deliver this and more.
• Honest, friendly and collaborative - you live by our brand values.
• Dedication to the success of the store and brand.

About the location

Our standalone store in Westfield, White City has been open since 2009 and usually trades from 12:30 - 21:30pm (subject to seasonal change). Our store gets a high amount of footfall each day, keeping our team busy.

What we stand for

• The Customer is the Boss.
• We work as one proud team to get the best for our customers.
• We Do What We Say We Will.
• We are Responsible.

A generous wardrobe allowance so that you can wear our beautiful clothes to work each day. Potential to earn more from our team commission scheme. Employee discount for you to spend with family and friends. Access to dental cash plan & free virtual GP appointments through Aviva. Life assurance cover. Access to discounted gym membership and corporate discounts. Free, confidential, wellbeing and lifestyle support with Retail Trust. Enhanced family leave benefits. Health days for you to use either for physical or mental wellness. Dedicated mental health support from our mental health first aiders. Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes.