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For Companies At a Glance
- Tasks: Lead a team, deliver exceptional customer service, and create an engaging shopping experience.
- Company: Join a global fashion brand committed to sustainability and diversity.
- Benefits: Generous wardrobe allowance, employee discounts, and up to 36 days of holiday.
- Why this job: Be a fashion ambassador and inspire others while growing your career.
- Qualifications: Minimum one year as a stylist with a passion for fashion and customer service.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
The role of senior stylist is fundamental, linking our products and customers, delivering exceptional customer service based on great product knowledge, selling skills and styling, while also being a role model to the rest of the stylist team.
As a senior stylist, you will have the opportunity to take ownership of running a floor or department, opening and closing the store, and assisting the management team in merchandising to create an engaging shopping experience. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.
Responsibilities include:
- Opening/closing the store, demonstrating confidence with cash handling, keyholding and security.
- Managing the delivery of our products, ensuring efficient processing by the team.
- Dealing with daily tasks and requests accurately and quickly, adhering to company policies and procedures.
- Implementing best practices and mentoring new joiners to demonstrate the AllSaints way of working.
- Supporting the brand leader and store manager with management responsibilities.
- Leading the placement of bestsellers and key investment merchandising.
- Identifying selling opportunities by actively approaching customers.
- Handling and responding to first line customer queries across multiple topics.
- Making service decisions for customers to resolve issues while retaining loyalty and trust.
- Displaying thorough product knowledge to sell the AllSaints brand and upskill the stylist team.
- Ensuring immaculate presentation of the store at all times.
- Creating an environment that inspires others and delivers an exceptional brand experience.
- Working predominantly in-store with some time spent on online customer service.
- Partnering with specialist customer experience team leaders for coaching on service delivery.
Skills required:
- A minimum of a year in a stylist role at AllSaints.
- Role model behaviour with consistent performance at stylist level.
- Confidence in understanding AllSaints’ processes and procedures.
- Positive attitude and winning mentality to achieve results.
- Proactive problem-solving skills.
- Tech-savvy for processing transactions and responding to customer queries.
- Able to assert authority fairly and consistently.
- Innovative and reactive to trade, adapting the shop floor to meet targets.
- A passion for fashion and belief in the power of an amazing outfit.
About the location: Our outlet store in Ashford, Kent has been open since 2016 and usually trades from 10:00am - 20:00pm (subject to seasonal change). The outlet centre has the largest living wall in Europe, which reduces air pollution and aids biodiversity. Our team is welcoming and goes above and beyond to ensure everyone enjoys their in-store experience.
What we stand for:
- The Customer is the Boss.
- One Team.
- We Do What We Say We Will.
- We Are Responsible.
We offer a generous wardrobe allowance, potential to earn more from our team commission scheme, employee discounts, and various benefits including health days, enhanced family leave, and dedicated mental health support.
We aim to develop truly diverse teams and create an environment where everyone feels respected and valued. We commit to providing equal opportunities and safeguarding against discrimination.
If you need any support or adjustments during your application, please get in touch with us.
Senior Stylist FTC - Ashford employer: ALLSAINTS Retail Limited
Contact Detail:
ALLSAINTS Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Stylist FTC - Ashford
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with AllSaints' values, products, and customer service approach. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing a role. Plus, it shows you're genuinely interested in being part of the team!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and styling. Role-play with a friend or in front of the mirror to boost your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AllSaints family. Good luck!
We think you need these skills to ace Senior Stylist FTC - Ashford
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share your personal style and how it aligns with AllSaints' vibe. We want to see that you’re not just a stylist, but a true ambassador for our brand.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in delivering exceptional customer service. We’re looking for someone who can build rapport with customers and handle queries like a pro. Share specific examples of how you've gone above and beyond in previous roles!
Be Authentic and Personable: We value authenticity, so don’t be afraid to let your personality come through in your application. Write as if you’re having a chat with us – we want to get to know the real you! This will help us see how you’d fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at ALLSAINTS Retail Limited
✨Know Your Products Inside Out
As a senior stylist, you'll need to demonstrate exceptional product knowledge. Before the interview, make sure you’re familiar with the latest collections and key pieces. This will not only help you answer questions confidently but also show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in the past. Think about specific situations where you went above and beyond for a customer. This will highlight your ability to connect with customers and resolve issues effectively.
✨Demonstrate Leadership Qualities
Since this role involves mentoring and leading a team, be ready to discuss your leadership style. Share experiences where you’ve successfully guided others or taken charge during busy periods. This will illustrate your readiness for the responsibilities of a senior stylist.
✨Embrace the Brand Values
Familiarise yourself with AllSaints' values and be prepared to discuss how you embody them. Reflect on how you can contribute to creating a positive team environment and enhancing the customer experience, as this aligns with what they’re looking for in a candidate.
