IT Coordinator

Having experienced significant growth in recent years, Sikla UK & Ireland faces an increasing demand for internal IT support, creating an exciting career opportunity for a multitalented individual with the right knowledge and ambition. This role offers the potential to grow into a full-time position with opportunities for international exposure.

The IT Coordinator will serve as the primary point of contact for internal IT queries, acting as a liaison between our external IT partner in the UK and our head office IT department in Europe. The role will also involve managing upcoming IT improvement projects at our sites in Milton Keynes and Belfast. Additionally, there will be occasional international trips and the potential to take on remote regional responsibilities across Oceania and North America.

Responsibilities:

• Act as the first point of contact for IT-related queries within Sikla UK.
• Troubleshoot technical issues independently or in collaboration with our external IT partner and Sikla\’s international IT team.
• Manage IT onboarding and offboarding processes for employees.
• Document procedures and create flowcharts (including network mapping) for common IT requests and issues.
• Install and configure hardware and software, or coordinate these activities with external and international teams.
• Maintain an accurate inventory of IT hardware and stock levels.
• Optimise file storage solutions to improve accessibility and efficiency.
• Support IT developments for new business projects, such as ERP integration, production digitalisation, and CRM system transitions.
• Communicate proactively with all departments to ensure timely and effective resolution of IT issues.
• Assist in the preparation and management of the IT budget.

Minimum Requirements:

• Suitable qualification in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in an IT support role or similar position, preferably in a corporate environment.
• Excellent knowledge of Microsoft Office 365, Teams, SharePoint, and Outlook.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts in plain language to everyday users.
• Ability to prioritise tasks, work independently, and collaborate effectively with internal and external teams.
• Strong problem-solving skills with keen attention to detail.
• Empathy and a focus on IT user satisfaction.

Benefits:

• A dynamic and supportive work environment with opportunities for career progression.
• Exposure to international projects and occasional travel opportunities.
• Entitlement to Private Healthcare & Local Gym Membership.
• Onsite free refreshments and regular staff lunches.

This unique opportunity goes beyond the typical IT role, combining the need for technical expertise with the ability to see the bigger picture. We look forward to hearing from you!

You will find more information about Sikla and its Team on our website and LinkedIn page.

[Applications for the job position will close on 31/01/2025]

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