At a Glance
- Tasks: Lead a dynamic Customer Support team and enhance service delivery for B2B clients.
- Company: Join a forward-thinking logistics business embracing AI-driven technologies.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting environment with a focus on technology and process improvement.
- Why this job: Make a real impact in customer service while driving innovation in a growing company.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 40000 - 40000 £ per year.
Location: Middlewich, Cheshire (Office Based)
Salary: Up to 40,000 per annum (depending on experience)
Hours: Flexible working hours covering an operational window of 8:00am 6:00pm. Start and finish times will be agreed to support staggered team coverage.
About the Role: A well-established and growing logistics business is seeking an experienced Customer Services Manager to lead a small, office-based Customer Support team. This is an exciting opportunity to join a forward-thinking organisation that is investing heavily in the latest AI-driven technologies while continuing to expand its customer portfolio. Reporting to the Head of Control Centre, you will oversee the day-to-day delivery of customer support operations, ensuring excellent service levels across a diverse B2B client base. You will also play a key role in driving process improvements through the implementation of new technologies and reporting platforms.
Key Responsibilities:
- Manage and lead a small Customer Support team within a busy control centre environment.
- Oversee all day-to-day customer interactions and account management.
- Ensure accurate order management and timely resolution of customer queries and exceptions.
- Monitor and report on KPIs, forecasts and performance metrics.
- Produce management information (MI) reports for both internal stakeholders and customers.
Customer Service Manager (B2B) employer: AllPro Recruitment Ltd
Join a dynamic logistics company in Middlewich, Cheshire, where innovation meets exceptional customer service. As a Customer Service Manager, you'll thrive in a supportive work culture that values flexibility and employee growth, with opportunities to lead a dedicated team while embracing cutting-edge AI technologies. Enjoy competitive salary packages and the chance to make a meaningful impact in a rapidly expanding business.
