At a Glance
- Tasks: Lead a talented team of Technicians to deliver exceptional service and maintain efficient operations.
- Company: Allpress, a renowned coffee brand with over 30 years of experience.
- Benefits: Competitive salary, 33 days annual leave, training, and great staff perks.
- Other info: Inclusive culture focused on personal development and community engagement.
- Why this job: Join a passionate team and make a real impact in the coffee industry.
- Qualifications: Experience in leading technical teams and excellent communication skills required.
The predicted salary is between 38000 - 39000 £ per year.
We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principles have formed the backbone of our business – People, Flavour and Innovation. We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.
As our National Technical Manager, you'll lead and develop a talented team of Technicians. You'll be responsible for the day-to-day leadership of the Technical team, ensuring we deliver exceptional service to our customers while maintaining safe, efficient and consistent operations across the UK. This is a hands-on leadership role that combines people management, operational planning and customer engagement.
As a team leader, you will be responsible for setting & tracking team targets and delivering results in line with business goals, while adapting priorities and setting clear expectations when needed. You’ll work closely with teams across the business to drive continuous improvement, develop technical capability, and ensure our customers receive the knowledgeable, friendly service that Allpress is known for. No two days are exactly the same, but you’ll spend your time supporting and leading our Technical team to deliver exceptional service across the UK. You will oversee scheduling, resource planning and service delivery to ensure customer needs are met efficiently. You’ll work closely with technicians, customers, external machinery suppliers and internal teams to ensure our service standards remain consistently high.
You’ll be a people-first leader who enjoys building strong, high-performing teams and helping others develop their skills and confidence. You're approachable, supportive, and know how to create an environment where people feel motivated, accountable and empowered to do their best work. You’ll bring experience leading technical or operational teams, balancing day-to-day priorities while keeping an eye on the bigger picture. You're an excellent communicator, naturally organised, and thrive on bringing people together to deliver great outcomes for customers and colleagues alike.
- Experience in managing a team.
- Excellent communication skills, with the ability to build strong relationships across teams and with customers.
- Strong organisational skills and the ability to manage multiple priorities.
- Experience managing operational workflows, planning resources, and driving continuous improvement.
- A customer-focused mindset with a track record of delivering exceptional service.
- Strong problem-solving skills and the ability to make practical, considered decisions.
- Experience within a technical service, field service, equipment, hospitality, coffee, or related operational environment would be highly beneficial.
Details:
- Hours: 5 days per week around 40 hours per week.
- Days: Monday - Friday
- Times: Normally 9-5
- Salary: £38,000-39,000 (salary is dependant on experience)
- Probation period: 3 months
- Reporting to: Head of Wholesale UK
This is a fantastic opportunity for somebody who already has hospitality or operational experience and is looking to further their career in the coffee industry. We offer full training, great staff perks, a competitive salary, career development and a great company culture.
Annual Leave and support:
- 33 days of annual leave
- 5 days of personal leave
- An employee assistance programme supporting your mental health
- Enhanced parental leave
- Gender affirmation leave
Training and Development:
- Full role specific training including coffee skillset training with our Head of Coffee
Benefits:
- Fully paid access to Wellhub
- Free weekly beans for home
- Cycle to work scheme
- 30% off all retail goods
- Discounts across our community partners
Allpress is a proud Living Wage Employer. We believe that taking care of our staff allows them to take better care of our customers.
Diversity & Inclusion Pledge
At Allpress we truly believe we are better together – We are committed to being an inclusive organisation where all people feel valued, respected and engaged. Continuously working towards removing barriers and bias. Building inclusive teams who represent people from all groups in society. Building a safe environment where it is encouraged to speak out against discrimination in any form. Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.
National Technical Manager employer: allpressespresso
Allpress is an exceptional employer that prioritises the well-being and growth of its staff, offering a vibrant work culture centred around passion for coffee and customer service. With generous benefits such as 33 days of annual leave, comprehensive training, and a commitment to inclusivity, employees are empowered to thrive both personally and professionally in the heart of London. Join us at Redchurch Café, where your role as a Café All-rounder not only involves crafting outstanding coffee but also being a vital part of a community that values every individual.
StudySmarter Expert Advice🤫
We think this is how you could land National Technical Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like allpressespresso. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to allpressespresso
Don't be shy about reaching out to allpressespresso directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace National Technical Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about allpressespresso and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at allpressespresso
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
