At a Glance
- Tasks: Deliver exceptional customer service and build genuine relationships with coffee lovers.
- Company: Allpress, a leading specialty coffee brand with a passion for flavour and service.
- Benefits: Competitive salary, flexible working, 33 days leave, and career development opportunities.
- Other info: Inclusive culture with full training and support for mental health.
- Why this job: Join a vibrant team and make a real impact in the coffee industry.
- Qualifications: Strong communication skills and a love for problem-solving.
We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principles have formed the backbone of our business – People, Flavour and Innovation. We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.
Customer relationships are central to our offering at Allpress, and in this role, you'll immerse yourself in our industry leading coffee offering and wholesale support. As part of our Customer Experience team, you will work to develop and maintain genuine, professional and sincere relationships with all Allpress customers - providing expert advice and support. You will be a personable, conscientious and ambitious individual who ensures delivery of excellent service standards to consistently delight our customers.
As a high-profile ambassador for our company and products, you will develop a comprehensive understanding of each customer’s requirements and build genuine rapport. You’ll be quick on your feet and cool, calm and collected in the face of any issues, as our customers will reach out to you in the first instance if something goes wrong. We are looking for someone who can handle these problems in a friendly and professional way, seeking the best possible solution for our customers and always as quickly as possible. This role is perfect for anyone who loves coffee, is organised and loves problem solving.
Day to day activities of this role include:
- Processing all customer orders to meet delivery expectations
- Answering incoming phone inquiries
- Problem solving and managing the coffee inbox
- Supporting our finance team with credit control and invoice management
About you:
- Highly developed communication skills
- Genuinely enjoy interacting with people from all walks of life
- Excellent customer service skills
- Exceptional organisational skills and ability to multitask
- An understanding of credit control is beneficial but not essential
- Quick on your feet and resilient
- Self-motivated
- Good eye for detail
Details:
- Hours: 5 days per week
- Salary: £30,000 - £31,000 dependant on experience
- Days: Monday – Friday
- Location: Dalston, London with WFH option available
- Probation period: 3 months
- Reporting to: Wholesale Customer Experience Manager
By becoming part of Allpress we offer our team:
- Full role specific training
- An employee assistance programme supporting your mental health
- Good work life balance
- 33 days of annual leave
- Access to LinkedIn Learning
- Enhanced parental leave
- Fully paid access to Wellhub
- Gender affirmation leave
- Vast career development
- A transparent and friendly company culture
If you're a friendly, professional and sincere team player who really relishes the opportunity to deliver exceptional customer service - we'd love to hear from you. At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity. If this sounds like you then please apply with your CV and a cover letter explaining:
- Why you’d like to work for Allpress
- What interests you in the role
- Why you think you’d be a good fit
Remote Customer Experience in Southend-on-Sea employer: Allpress Espresso
At Allpress, we pride ourselves on fostering a supportive and inclusive work environment where our team members can thrive. With a strong emphasis on employee well-being, we offer comprehensive training, generous annual leave, and opportunities for career development, all while being part of a passionate community that values flavour, service, and innovation. Located in the vibrant area of Dalston, London, our remote Customer Experience role allows you to engage with coffee enthusiasts and build meaningful relationships, making every day rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Experience in Southend-on-Sea
✨Tip Number 1
Get to know the company inside out! Research Allpress, their coffee offerings, and their values. This way, when you chat with them, you can show off your passion for their brand and how you align with their principles of People, Flavour, and Innovation.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing customer interactions with a friend. This will help you feel more confident and prepared to handle any tricky situations that might come up during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a customer’s frown upside down. Be ready to share these stories in your interview to demonstrate how you can keep customers happy, even when things go wrong.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Allpress team. We can’t wait to see what you bring to the table!
We think you need these skills to ace Remote Customer Experience in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any experiences or stories that highlight your enthusiasm for the industry. We want to see how your passion aligns with our values at Allpress.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your customer service skills and any relevant experience that showcases your ability to build genuine relationships. We appreciate a personal touch!
Be Genuine and Professional:In your written application, reflect the friendly and professional tone we value at Allpress. Use clear language and be sincere about why you want to join our team. Authenticity goes a long way in making a great impression!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Allpress Espresso
✨Know Your Coffee
Since Allpress is all about speciality coffee, make sure you brush up on your coffee knowledge before the interview. Familiarise yourself with different types of coffee beans, brewing methods, and what makes Allpress unique in the market. This will show your passion for the product and help you connect with the interviewers.
✨Showcase Your People Skills
This role is all about building genuine relationships with customers. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. Highlight your communication skills and how you can maintain a friendly and professional demeanour, even under pressure.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle challenges and solve problems. Think of specific situations where you’ve had to think on your feet and come up with quick solutions. This will demonstrate your resilience and ability to stay calm in stressful situations, which is crucial for this role.
✨Align with Company Values
Allpress values people, flavour, and innovation. Before your interview, reflect on how your personal values align with these principles. Be prepared to share why you’re passionate about customer service and how you can contribute to the company culture. This will show that you’re not just looking for a job, but a place where you can grow and thrive.
