At a Glance
- Tasks: Deliver exceptional customer service and build genuine relationships with coffee lovers.
- Company: Allpress, a leading specialty coffee brand with a passion for flavour and service.
- Benefits: Competitive salary, flexible working, 33 days leave, and career development opportunities.
- Other info: Inclusive culture with full training and support for mental health.
- Why this job: Join a vibrant team and make a real impact in the coffee industry.
- Qualifications: Strong communication skills and a love for problem-solving.
The predicted salary is between 30000 - 31000 £ per year.
We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principles have formed the backbone of our business – People, Flavour and Innovation. We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.
Customer relationships are central to our offering at Allpress, and in this role, you'll immerse yourself in our industry leading coffee offering and wholesale support. As part of our Customer Experience team, you will work to develop and maintain genuine, professional and sincere relationships with all Allpress customers - providing expert advice and support. You will be a personable, conscientious and ambitious individual who ensures delivery of excellent service standards to consistently delight our customers.
As a high-profile ambassador for our company and products, you will develop a comprehensive understanding of each customer’s requirements and build genuine rapport. You’ll be quick on your feet and cool, calm and collected in the face of any issues, as our customers will reach out to you in the first instance if something goes wrong. We are looking for someone who can handle these problems in a friendly and professional way, seeking the best possible solution for our customers and always as quickly as possible. This role is perfect for anyone who loves coffee, is organised and loves problem solving.
Day to day activities of this role include:
- Processing all customer orders to meet delivery expectations
- Answering incoming phone inquiries
- Problem solving and managing the coffee inbox
- Supporting our finance team with credit control and invoice management
About you:
- Highly developed communication skills
- Genuinely enjoy interacting with people from all walks of life
- Excellent customer service skills
- Exceptional organisational skills and ability to multitask
- An understanding of credit control is beneficial but not essential
- Quick on your feet and resilient
- Self-motivated
- Good eye for detail
Details:
- Hours: 5 days per week
- Salary: £30,000 - £31,000 dependant on experience
- Days: Monday – Friday
- Location: Dalston, London with WFH option available
- Probation period: 3 months
- Reporting to: Wholesale Customer Experience Manager
By becoming part of Allpress we offer our team:
- Full role specific training
- An employee assistance programme supporting your mental health
- Good work life balance
- 33 days of annual leave
- Access to LinkedIn Learning
- Enhanced parental leave
- Fully paid access to Wellhub
- Gender affirmation leave
- Vast career development
- A transparent and friendly company culture
If you're a friendly, professional and sincere team player who really relishes the opportunity to deliver exceptional customer service - we'd love to hear from you. At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity. If this sounds like you then please apply with your CV and a cover letter explaining:
- Why you’d like to work for Allpress
- What interests you in the role
- Why you think you’d be a good fit
Remote Customer Experience employer: Allpress Espresso
At Allpress, we pride ourselves on being an exceptional employer that values our people and fosters a supportive work culture. With over 30 years in the speciality coffee industry, we offer comprehensive training, a strong focus on employee well-being, and ample opportunities for career development, all within a friendly and inclusive environment in Dalston, London. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences while enjoying a healthy work-life balance and generous benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Experience
✨Tip Number 1
Get to know the company inside out! Research Allpress, their coffee offerings, and their values. This way, when you chat with them, you can show off your passion for their brand and how you align with their principles of People, Flavour, and Innovation.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing customer interactions with a friend. This will help you feel more confident and prepared to handle any situation that comes your way.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will demonstrate your resilience and ability to keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Allpress team and being part of their amazing culture.
We think you need these skills to ace Remote Customer Experience
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any personal experiences or stories that highlight your enthusiasm for the industry. We want to see how your passion aligns with our values at Allpress.
Tailor Your Cover Letter:Make sure to customise your cover letter for this role. Highlight your customer service skills and how they relate to the job description. We’re looking for someone who can connect with our customers, so show us how you can do that!
Be Genuine and Professional:In your application, be yourself! We value authenticity and want to know the real you. Use a friendly tone while maintaining professionalism, as this reflects the kind of relationships we build with our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter. Plus, it shows you’re serious about joining the Allpress team. We can’t wait to hear from you!
How to prepare for a job interview at Allpress Espresso
✨Know Your Coffee
Before the interview, brush up on your coffee knowledge! Understand the different types of coffee, brewing methods, and what makes Allpress unique. This will not only show your passion for the product but also help you connect with the interviewers.
✨Showcase Your People Skills
Since this role is all about building genuine relationships, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you went above and beyond to solve a problem or delight a customer.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you handle challenges. Think of a time when you faced a difficult situation with a customer and how you resolved it. Highlight your calmness under pressure and your ability to find quick solutions.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company culture and the role. Ask about team dynamics, training opportunities, or how they measure success in customer experience. This shows you're genuinely interested in being part of their team.
