At a Glance
- Tasks: Lead and support café teams to enhance guest experiences and operational excellence.
- Company: Allpress, a renowned coffee brand with a passion for flavour and service.
- Benefits: Competitive salary, generous leave, mental health support, and discounts.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Join a vibrant team and make a real impact in the coffee industry.
- Qualifications: Experience in hospitality operations and strong project management skills.
The predicted salary is between 34000 - 36000 £ per year.
We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principles have formed the backbone of our business – People, Flavour and Innovation. We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.
About the role. We're looking for a people-focused Hospitality Operations Manager to help bring consistency, energy and excellence across our café network. Working closely with our cafés, you'll support our GM’s and teams to ensure operational standards are maintained, projects are delivered successfully, and every site is set up to thrive. This is a highly collaborative role that combines leadership support, project management and operational improvement. You'll spend time on the café floor building strong relationships with teams, identifying opportunities to improve the guest experience, supporting leadership capability, and helping bring new initiatives to life. From seasonal drinks launches and café improvement projects to leadership development and operational standards, you'll play a key role in turning ideas into action. No two days look exactly the same. You'll work closely with our café teams and collaborate across departments to bring new initiatives to life and continuously improve the way we work. Success in this role comes from balancing agility with organisation, building strong relationships across café teams, and confidently managing multiple priorities in a fast-paced environment.
About you. A natural relationship builder who enjoys connecting with people and bringing teams together. Experience working in hospitality operations, multi-site environments, or roles with large teams. Confidence in coaching, influencing and supporting leaders to get the best from their teams. Strong project management skills, with the ability to take initiatives from idea through to successful execution. Highly organised, with a knack for juggling competing priorities while keeping projects moving forward. A proactive mindset and the ability to spot opportunities for improvement before they become challenges. A genuine love for hospitality is essential, you should feel comfortable spending time in cafés, observing operations, gathering feedback and supporting teams on the ground. Excellent communication skills and an ability to build strong partnerships across Operations, Coffee, Brand and People teams. Adaptable, hands-on and willing to roll up your sleeves whenever support is needed.
This is a fantastic opportunity for somebody who already has hospitality experience and is looking to further their career in the coffee industry. If you love coffee and hospitality, we’d love to hear from you!
At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity. If this sounds like you then please apply with your CV and a cover letter explaining:
- Why you’d like to work for Allpress
- What interests you in the role
- Why you think you’d be a good fit
Details:
- Salary: £34,000 - £36,000
- Days: Monday to Friday
- Place of work: Based from our office in Dalston with some work across our multiple café spaces.
- Probation period: 3 months
- Reporting to: National Hospitality Operations Manager
Annual Leave and support:
- 33 days of annual leave
- 5 days of personal leave
- An employee assistance programme supporting your mental health
- Enhanced parental leave
- Gender affirmation leave
Training and Development:
- Full role specific training including coffee skillset training with our Head of Coffee.
Benefits:
- Fully paid access to Wellhub
- Free weekly beans for home
- Cycle to Work scheme
- Free access to CODE
- 30% off all retail goods
- Discounts across our community partners
Allpress is a proud Living Wage Employer. We believe that taking care of our staff allows them to take better care of our guests.
Diversity & Inclusion Pledge At Allpress we truly believe we are better together – We are committed to being an inclusive organisation where all people feel valued, respected and engaged. We commit to…
- Continuously working towards removing barriers and bias.
- Building inclusive teams who represent people from all groups in society
- Building a safe environment where it is encouraged to speak out against discrimination in any form.
- Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.
Hospitality Operations Manager in London employer: Allpress Espresso
Allpress is an exceptional employer that prioritises people, flavour, and innovation, creating a vibrant work culture where employees are valued and empowered. As the National Technical Manager, you will benefit from comprehensive training, generous annual leave, and a supportive environment that fosters personal and professional growth. With a commitment to diversity and inclusion, Allpress ensures that every team member feels respected and engaged, making it a truly rewarding place to work in the heart of the UK coffee industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Operations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Allpress Espresso. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Allpress Espresso
Don't be shy about reaching out to Allpress Espresso directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Operations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allpress Espresso and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Allpress Espresso
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
