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- Tasks: Help customers with premium espresso machines and provide exceptional service.
- Company: Allpress, a leading coffee brand with over 30 years of experience.
- Benefits: Competitive salary, generous leave, training, and discounts on products.
- Why this job: Combine your love for coffee with problem-solving in a dynamic environment.
- Qualifications: Passion for coffee, customer service skills, and a full driving licence required.
- Other info: Join a diverse team committed to inclusivity and personal growth.
The predicted salary is between 33000 - 35000 £ per year.
Are you passionate about coffee and love meeting new people? We have an exciting opportunity to join our Dalston Cafe team. We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start, three core principles have formed the backbone of our business – People, Flavour and Innovation. We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.
About the role: Our customers can’t provide our amazing coffee without the right machinery (premium hand-crafted espresso machines to be exact). That’s where you come in! Combining your love for coffee and passion for problem-solving and customer service, you will help our customers get excited about their beautiful equipment and be there in times of need. Strong lateral thinking & troubleshooting skills are essential for this role. We are looking for somebody who has a passion for coffee and has ideally worked with a coffee machine before. Alternatively, if you have an electrical/engineering background and are mechanically minded and love nothing more than fixing what’s broken, this could be for you. Excellent time management and a head for admin are also a must.
No two days will be the same as you travel out to visit our awesome customers in cafes all over the UK. For this reason, a full driver’s licence and a willingness to travel is essential and some weekend hours will be required. We offer a 7 day a week service to our customers and on occasion need to attend to emergencies out of hours (pre 9am, post 5pm and weekends). The team takes this in turns to be 'on-call' and we provide additional remuneration to be on-call.
About you:
- Genuinely enjoy interacting with people from all walks of life
- A passion for problem solving
- Exceptional time management and a head for admin
- Self-motivated
Details:
- Hours: 5 days per week around 40 hours per week.
- Days: Monday - Friday. Weekend working is required on occasion.
- Times: Normally 9-5 unless 'on call'.
- Salary: £33,000-35,000 plus on call and overtime (salary is dependent on experience)
- Reporting to: National Technical Manager
- Experience: A love for hospitality and the coffee industry is required. No previous technical experience is required but would be very beneficial, some work with coffee machinery is essential.
- Additional: A full clear driving license is essential; the successful candidate will feel comfortable driving a van in London and long distances.
Annual Leave and support:
- 33 days of annual leave
- 5 days of personal leave
- An employee assistance programme supporting your mental health
- Enhanced parental leave
- Gender affirmation leave
Training and Development:
- Full role specific training including coffee skillset training with our Head of Coffee.
- Fully paid access to Wellhub
- Free weekly beans for home
- Cycle to Work scheme
- 30% off all retail goods
- Discounts across our community partners
Allpress is a proud Living Wage Employer. We believe that taking care of our staff allows them to take better care of our Customers.
Diversity & Inclusion Statement: At Allpress we truly believe we are better together – We are committed to being an inclusive organisation where all people feel valued, respected and engaged. We commit to continuously working towards removing barriers and bias, building inclusive teams who represent people from all groups in society, building a safe environment where it is encouraged to speak out against discrimination in any form, and cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.
Sound like you? We’d love to hear from you! Apply via the link and make sure to include a personalised cover letter explaining why you would like to join our team.
Espresso Machine Technician employer: Allpress Espresso
Contact Detail:
Allpress Espresso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Espresso Machine Technician
✨Tip Number 1
Get to know the company! Before your interview, dive into Allpress's history and values. Show us that you’re not just passionate about coffee but also about being part of a team that cares for people and innovation.
✨Tip Number 2
Practice your troubleshooting skills! Think of common issues with espresso machines and how you’d solve them. We love problem solvers, so be ready to share your thought process during the interview.
✨Tip Number 3
Be yourself! We want to see your personality shine through. Share your love for coffee and any experiences you've had in hospitality. Authenticity goes a long way in making a connection with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, make sure to include a personalised cover letter that highlights why you’re excited about joining our team.
We think you need these skills to ace Espresso Machine Technician
Some tips for your application 🫡
Show Your Passion for Coffee: Let us know how much you love coffee! Share your experiences with coffee machines or any related work you've done. This will help us see your enthusiasm and fit for the role.
Personalise Your Cover Letter: When applying, make sure to include a personalised cover letter. Tell us why you want to join our team and what makes you a great fit. We love hearing your unique story!
Highlight Problem-Solving Skills: Since this role involves troubleshooting, be sure to mention any relevant problem-solving experiences. Whether it's fixing a machine or handling a tricky situation, we want to know how you tackle challenges.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Allpress Espresso
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Understand different brewing methods, types of beans, and what makes a great espresso. This will show your passion for coffee and help you connect with the team.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, especially related to machinery or customer service. Think about times when you had to troubleshoot an issue and how you resolved it. This will highlight your lateral thinking skills.
✨Be Ready to Discuss Your Experience
Even if you don’t have direct experience with coffee machines, be ready to talk about any relevant skills from your background. If you have an engineering or electrical background, explain how those skills can translate into fixing coffee machines.
✨Demonstrate Your People Skills
Since this role involves interacting with customers, think of ways to showcase your interpersonal skills. Prepare to discuss how you’ve built relationships in previous roles and how you handle different personalities.