At a Glance
- Tasks: Deliver exceptional customer service and build genuine relationships with coffee lovers.
- Company: Allpress, a leading specialty coffee brand with a passion for flavour and service.
- Benefits: Competitive salary, flexible working, 33 days leave, and career development opportunities.
- Other info: Enjoy a supportive culture that values inclusivity and work-life balance.
- Why this job: Join a vibrant team and immerse yourself in the world of coffee while solving customer challenges.
- Qualifications: Strong communication skills and a love for interacting with diverse people.
We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principles have formed the backbone of our business – People, Flavour and Innovation. We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.
Customer relationships are central to our offering at Allpress, and in this role, you'll immerse yourself in our industry leading coffee offering and wholesale support. As part of our Customer Experience team, you will work to develop and maintain genuine, professional and sincere relationships with all Allpress customers - providing expert advice and support. You will be a personable, conscientious and ambitious individual who ensures delivery of excellent service standards to consistently delight our customers.
As a high-profile ambassador for our company and products, you will develop a comprehensive understanding of each customer’s requirements and build genuine rapport. You’ll be quick on your feet and cool, calm and collected in the face of any issues, as our customers will reach out to you in the first instance if something goes wrong. We are looking for someone who can handle these problems in a friendly and professional way, seeking the best possible solution for our customers and always as quickly as possible. This role is perfect for anyone who loves coffee, is organised and loves problem solving.
Day to day activities of this role include:
- Processing all customer orders to meet delivery expectations
- Answering incoming phone inquiries
- Problem solving and managing the coffee inbox
- Supporting our finance team with credit control and invoice management
About you:
- Highly developed communication skills
- Genuinely enjoy interacting with people from all walks of life
- Excellent customer service skills
- Exceptional organisational skills and ability to multitask
- An understanding of credit control is beneficial but not essential
- Quick on your feet and resilient
- Self-motivated
- Good eye for detail
Details:
- Hours: 5 days per week
- Salary: £30,000 - £31,000 dependant on experience
- Days: Monday – Friday
- Location: Dalston, London with WFH option available
- Probation period: 3 months
- Reporting to: Wholesale Customer Experience Manager
By becoming part of Allpress we offer our team:
- Full role specific training
- An employee assistance programme supporting your mental health
- Good work life balance
- 33 days of annual leave
- Access to LinkedIn Learning
- Enhanced parental leave
- Fully paid access to Wellhub
- Gender affirmation leave
- Vast career development
- A transparent and friendly company culture
If you're a friendly, professional and sincere team player who really relishes the opportunity to deliver exceptional customer service - we'd love to hear from you. At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity. If this sounds like you then please apply with your CV and a cover letter explaining:
- Why you’d like to work for Allpress
- What interests you in the role
- Why you think you’d be a good fit
Remote Customer Experience in Edinburgh employer: Allpress Espresso
At Allpress, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values people, flavour, and innovation. Our team enjoys a good work-life balance, comprehensive training, and vast career development opportunities, all while working in the vibrant area of Dalston, London. With benefits like enhanced parental leave and access to mental health support, we ensure our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Experience in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Allpress, their coffee offerings, and their values. This way, when you chat with them, you can show off your passion for their brand and how you align with their principles of People, Flavour, and Innovation.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing customer interactions with a friend. This will help you feel more confident and prepared to handle any questions or issues that come your way.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will demonstrate your resilience and ability to keep customers happy, even when things get tough.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Allpress team and being part of their amazing culture.
We think you need these skills to ace Remote Customer Experience in Edinburgh
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your cover letter, let us know why you love coffee! Share any personal experiences or stories that highlight your enthusiasm for the industry. This will help us see your genuine interest in joining our team.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Experience role. Highlight your communication skills and any relevant customer service experience to show us you're the perfect fit for Allpress.
Be Personable and Professional:In both your CV and cover letter, maintain a friendly yet professional tone. We value genuine connections, so let your personality shine through while keeping it polished and respectful.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of the Allpress family!
How to prepare for a job interview at Allpress Espresso
✨Know Your Coffee
Since Allpress is all about speciality coffee, make sure you brush up on your coffee knowledge. Familiarise yourself with different types of coffee beans, brewing methods, and the company's unique offerings. This will not only impress your interviewers but also show your genuine passion for the product.
✨Showcase Your People Skills
This role is all about building relationships, so be ready to demonstrate your excellent communication skills. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. Highlight your ability to connect with people from diverse backgrounds.
✨Problem-Solving Scenarios
Expect to face some hypothetical customer service scenarios during the interview. Think about how you would handle difficult situations calmly and professionally. Practice articulating your thought process and solutions clearly, as this will showcase your quick thinking and resilience.
✨Emphasise Organisational Skills
With a variety of tasks to juggle, it's crucial to highlight your organisational abilities. Share specific strategies you use to stay organised and manage multiple priorities effectively. This will reassure the interviewers that you can handle the demands of the role while maintaining excellent service standards.
