We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principles have formed the backbone of our business – People, Flavour and Innovation. We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business. About the role Customer relationships are central to our offering at Allpress, and in this role, you'll immerse yourself in our industry leading coffee offering and wholesale support. As part of our Customer Experience team, you will work to develop and maintain genuine, professional and sincere relationships with all Allpress customers - providing expert advice and support. You will be a personable, conscientious and ambitious individual who ensures delivery of excellent service standards to consistently delight our customers. As a high-profile ambassador for our company and products, you will develop a comprehensive understanding of each customer’s requirements and building genuine rapport. You’ll be quick on your feet and cool, calm and collected in the face of any issues, as our customers will reach out to you in the first instance if something goes wrong. We are looking for someone who can handle these problems in a friendly and professional way, seeking the best possible solution for our customers and always as quickly as possible. This role is perfect for anyone who loves coffee, is organised and loves problem solving. Day to day activities of this role include processing all customer orders to meet delivery expectations, answering incoming phone inquiries, problem solving and managing the coffee inbox. You will also support our finance team with credit control and invoice management. About you Highly developed communication skills Genuinely enjoy interacting with people from all walks of life Excellent customer service skill Exceptional organisational skills and ability to multitask An understanding of credit control is beneficial but not essential Quick on your feet and resilient Self-motivated Good eye for detail Details: Hours: 5 days per week Salary: £30,000 - £31,000 dependant on experience Days: Monday – Friday Location: Dalston, London with WFH option available Probation period: 3 months Reporting to: Wholesale Customer Experience Manager By becoming part of Allpress we offer our team: Full role specific training An employee assistance programme supporting your mental health Good work life balance 33 days of annual leave Access to LinkedIn Learning Enhanced parental leave Fully paid access to Wellhub Gender affirmation leave Vast career development A transparent and friendly company culture If you're a friendly, professional and sincere team player who really relishes the opportunity to deliver exceptional customer service - we'd love to hear from you. At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity. If this sounds like you then please apply with your CV and a cover letter explaining: Why you’d like to work for Allpress What interests you in the role Why you think you’d be a good fit Diversity
